Miele Experience Center Princeton

"I have a brand new induction cooktop and it is a lemon. After 3 mos. They are trying to tell me it works when my food burns in the middle of a burner / pan and doesn’t cook on the outer edge of the pan. It’s raw. Worst service I have ever had . This is not how a luxury brand should operate."

"Miele is horrible! Reported to the Better Business Bureau. No wonder they have an F (FAIL) rating with the BBB on a A to F scale! They sent a service tech to my house to repair my dishwasher. They said it was out of warranty so the repair cost wouldn’t be covered, which I understood. The tech said the cost would be $1,200. For a $1,100 dishwasher! I refused the repair, so they are charging me $239 for an estimate including a $150 travel mileage fee for them to come out! A mileage fee?!? These fees were NEVER disclosed but now they are threatening to send the bill to a collection agency and say they make “no exceptions” for these charges, including the fact that Miele never disclosed or discussed them! I even offered to pay the $89 labor fee, even though that wasn’t disclosed, but they said the mileage fee must still be paid with it, “no exceptions”. Many others have complained how exorbitant their repairs are now and how their service has gone down the tubes. Miele - Never again!"

"I have dealt with Miele since they first came to the United States and were headquartered in New Brunswick New Jersey many years ago. I have all Miele appliances in my house but I am sorry to say that the customer service has gone downhill over the years. I know there was a change at the head of Miele USA about seven years ago and since then it seems to me that the customer service has gotten considerably worse. Waiting times on the phone have dramatically increased and if you have to schedule an appliance repair, you have to wait many weeks to get service. You would think that premium appliances which cost a lot of money would have better service. Maybe it’s time for another change at the top."

"I hosted an event at the Miele Experience Center for Mother's Day! Wow - what an awesome showroom. Beautifully designed and amazing products. The staff are sensational and so accommodating. Truly a great afternoon! Visit there to see all of the finest appliances you can purchase. Highly recommend!!"

"Had a great time learning all about Miele. I've been selling appliances for the past 5 years and have been to multiple manufactures for training. I was more than impressed. The form, function, and quality convinced me that I need to get this stuff in my own kitchen. The trainers and facility made me confident that Miele will provide a true culinary experience for my clients. The Steam Combi Oven is a must have. You can cook different foods in the appliances at the same time. It holds the nutrients and moistures without transferring oder. Its a miracle. I've always been partial to different dishwasher manufactures. Not anymore. We spent 2 solid days learning about the Miele experience. We studied the appliances and used them to make our meals. The food was fantastic! I was always told not drink the coolaid on these training excursion's. That it's important to try and stay neutral. Miele proved itself to me. I will tell my world all about "immer besser"."