Terry's Plumbing, Inc.

"We had our laundry room drain backing up into our newly finished basement. We called Terry's Plumbing on a sunday hoping we could get someone out to snake the drain. They had someone here within an hour from the time we called! They snaked our drain and pulled a ton of roots out of it aswell. Super thankful they were able to take care of us on a Sunday and would reccomend them to anyone!"

"Water backing up in the basement drain, time to call in a professional. I called Terry’s Plumbing at 7.15am not expecting a live person, ready to leave a message.The phone was answered by Terry who advised that once Allison gets into the office, they will call me back to make arrangements. I received a call at 8am as promised and was advised that someone can come help and would be there between 10-12. I received a call at 11.30 advising me that the plumber will be there soon. Five minutes later Terry showed up and started working straightway snaking the sewer line. He was able to pull roots out but the water was not draining all the way. Terry then advised we call the McCandless Sewer Authority to make sure the main line was not the problem. The MSA crew came very quickly and Terry was still here packing his tools up. The MSA advised the main sewer line was not the problem. We called Terry to advise him and he said the next step is to get his crew there to water jet the line to remove the blockage and roots from manhole side. Terry promised they would be there in the afternoon and we got a call again that they were 15 minutes away and got to work immediately using the camera and the water jet. After 1 hour of work they were finished and the sewer line was unblocked. By following the steps advised by Terry, we saved thousands of dollars that would be needed to dig and replace the sewer line. Later in the afternoon around 5pm Terry personally called us to make sure we were good and that everything was done. Now that is great Customer service. We have used the services of Terry’s plumbing for 20+ years. This plumbing outfit has great customer service, they keep you updated and charge a reasonable fee for their excellent services. When it comes to great service from friendly folks that care for their customer, you can’t go wrong with Terry’s Plumbing"

"I was worried being uneducated about these sort of home issues, but Terry was on time, professional, and never once tried to upsale or mislead me! My mind was put at ease moments after his arrival. The clog was cleared in less than 10 minutes. Also, upon booking my appointment, the person that I spoke with was very kind and informative. She explained the payment options and scheduling process well (forgive me, but I forget her name). Highly recommended!"

"Terrible. Set up an appointment with a 10AM-2pm window. Had to call them at 2:30 when they had not arrived. Finally showed up at 3 after I had to call them. Paid $89 dollar arrival fee. Plumber spent 20 minutes checking for a leak and found none. Charged me $100 for that. Did absolutely no work. I'll go to bed with a leak before I ever use them again."

"Terry's was very responsive. They came in a reasonable amount of time. Derek was up front about pricing, communicated throughout the process and was extremely professional. I am very grateful for the work that was done."