The Sterling Apartment Homes 1815 John F Kennedy Boulevard, Philadelphia, PA 19103

"I have lived here for almost two years. Our water and electricity are shut off constantly by the building to do maintenance. It's getting to the point where it is ridiculous and impossible to plan around. And yet somehow our utilities are unbelievably expensive. There are also maintenance things that we don't request to be done that the building decides to do without consulting us if it is a good time. I had someone come into my apartment during a dinner party, and while I was sleeping! I tried to reach out several times to the management in advance to tell them that it wasn't a good time to come since I was coming off night shift. Someone just came into my apartment! I'm just so sick of the way this building treats their residents. There is literally no regard for our privacy and safety."

"Roomy apartments with good closet space. wonderful location for walking access and public transport to much of the city.The best maintenance team always at the ready. Aside from rooftop area with a summertime swimming pool, there are no amenities for social activities. The promenade and sidewalk in front of the building are dirty with food and drink spills, dog feces and sometimes human feces that are not power washed, Trash is not regularly swept, broken tileson one of the ramps have been cracked and broken for months and never replaced, just tossed at the bottom of a tree bed. There are frequent serious leaks from broken pipes. Concierge turnover has decreased but still new people appear but their training for interacting with residents and noting the identity of who comes and goes is lacking consistency. The situation with package deliveries is not acceptable and is so voluminous in nature, it necessitates that concierges must leave their post and sort and search to put away boxes and to help residents find delivered boxes. This presents a security issue. The parking garage under the apartment building is not owned by the Sterling, and there is no elevator access to it. There are many very pleasant and responsible residents in the 500 units, but there is a great deal of turnover because of student semester schedules and therefore a lack of adherence to trash and non-smoking rules, and announcing visitors for security purposes that management repeatedly sends emails to remind residents about."

"The guys finally showed up after a 2 1/2 month delay and did a good job. However, I should not be billed for needing handicap assistance and in fact Hanna promised the installation would be covered by the building if I paid for the parts. This may be a violation under the American's with disabilities act. I should be reimbursed or given credit for the $400. I paid Eddie the workman."

"RUN, RUN, RUN as fast as you can from the Sterling Apartments Homes. I honestly do not know where to begin because it has been the most unpleasant and upsetting experience. My daughter, a college student, moved into a 2 bedroom apartment in August of 2022. When it was time to renew the lease for 2023, her father and I decided to go with a one-bedroom apartment. Management approached her and asked her what they could do for her to stay in the same apartment. The renewal process for a one-bedroom unit was less than ideal and an extremely upsetting and stressful experience. I still can not believe that the leasing manager Wayne brought my daughter to his own bedroom apartment because according to him there were no other "available" apartments for showing. During the tour, he made inappropriate misogynistic comments. In June,  I donated a kidney to my son, and 10 days after the surgery I personally went to speak to Cindy because she had ghosted my daughter and was not returning any of her e-mails. She brought me to Wayne, and as I started my conversation with him, I was interrupted by him and started yelling at me to stop talking. At that point, I walked away and my decision was made. Any e-mails in regard to maintenance issues or to schedule a walk-through time and date were completely ignored. We moved out 2 days ago, and they did not make the moving out process any easier. We were told to just leave the keys in the apartment. I called Patrick, the building manager, and left a voice message to express my concerns about not doing a walk-through. I also shared that another tenant was moving in who had not booked the elevator which made our movers run two hours late and as a result, my scheduled cleaning crew could not wait because of the delay.  I got a call from Wayne. I expressed my frustration with the move and the lack of professionalism within management. I told him that I would be back in the morning with a new cleaning crew. He offered to do a walk-through, but after what had transpired I was not comfortable. He completely dismissed my needs because when I got there the next morning, the code had already been changed. I realized later that someone had come to the apartment and had already taken photographs. I was able to talk to Patrick the following day and we came to a compromise. Patrick was very professional and helpful. Be aware, that there is a hidden painting fee of $500 and a cleaning fee of $150. Do not expect to get your security deposit back. Except for Patrick and the front desk staff, Cindy and Wayne are extremely unprofessional and simply do not care about the tenant's needs. I am appalled that after paying the Sterling 54,000 we were treated in such an inhumane manner. One star is too many!!! Do yourself a favor and don't step a foot in that building."

"Tour here first, and you’ll cancel the rest of your tours. I just moved in about two months ago, and so far, it has been a blast in comparison to my last place. The amenities are some of the best you’ll get in Philadelphia, with a rooftop pool and grill area. Above all, the service is incredible. Just this last Tuesday I had an issue with my kitchen sink and I submitted a maintenance request for them to come in on Thursday. I got a call 20 minutes after and they said they could come get it handled right away which conveniently worked out very well with my schedule. The leasing manager, Wayne, is also very accommodating and friendly. The first day I moved in I had a pump-up mattress ordered from Amazon but of course, the package got lost so I had nowhere to sleep that night. I was ready to book a night at a hotel nearby but Wayne offered me a mattress for the night and saved me that cost! I’m so glad I picked this place, you really can’t go wrong, and if time went back, I would do it again!"