Embassy Suites by Hilton Philadelphia Airport

"The desk clerk was very friendly and nice. At first glance, the hotel is well maintained. The rooms were fairly clean but they could use a make over hinges a rusty and the shower heads were low class fixtures. The channel selection on the TV was not impressive. For crowds, they were under staffed at the restaurant area. Lines were long and only a few on staff. The menu had very little to select from, so if you have the time, I would recommend to go elsewhere to eat. I think there was only one cook, because I had to wait 20 minutes for a simple cheeseburger and there was not many on the floor ordering food. My disappointment was that my room electronic door key wasn’t working on command you had to play with it and it finally opened. In the morning, when I went for breakfast, I got locked out permanently for over 45 minutes and I had flight to catch. Maintenance man finally showed up and I had to get go and get going. Staff was polite and apologetic but the doors should be checked often and batteries to the door locks should be replaced frequently to not be an inconvenience to the guest(s). In today’s day an age, there should be an electrical contact in the door to continuously charge the internal batteries when the door is closed. This will alleviate the need to change batteries but once a year."

"I recently stayed at this hotel and was impressed by the cleanliness, accommodating staff, and overall great service. However, the only notable downside was the considerable number of children running around, which seemed beyond the hotel's direct control. Perhaps considering additional security measures could help manage this. Nonetheless, it didn't significantly detract from an otherwise fantastic stay."

"The stay was enjoyable. The staff were awesome and made you feel welcome.The hotel was covenant to the airport. There was a shuttle to pick you up from the airport and take you back. It was close to the football stadium about 15-20 minutes. I enjoyed the dinner we had there. The complimentary breakfast was good. The hotel is really nice. I would stay again and would recommend the hotel to other people. My overall experience was awesome."

"First off we have had a great experience at an Embassy Suites in another location that was everything we were looking for. Unfortunately this particular Embassy Suites experience was not up to par with our previous experience. The lobby and common areas seemed clean and maintained to us, but the room was another story. We arrived in our room to be greeted to a toilet seat in the bathroom up and toilet paper in the bowl. The floor of the room was dirty and at one point our dog ate something off the floor. I texted via the Hilton App to someone at the hotel and the text was not answered rather it was turned off, I simply ask if they knew that the room was indeed cleaned? In my opinion the staff turning off the text and not addressing my concerns was the deal breaker and I immediately went and checked out. I am a Diamond Hilton Honor member which shows my allegiance to Hilton but that doesn’t matter at this location with this staff last night. If you are willing to treat my family like this knowing our loyalty to your brand then what does happen to other guests? I have read many wonderful reviews that were very recent, positive, and uplifting about this location but that wasn’t our experience on Friday December 8, 2023. I can say that the staff at the front desk were accommodating after I said I wasn’t staying and did ask why I wanted to leave, and returned the deposit to my credit card. We almost stayed at Embassy Suites in Philadelphia at the Airport. I thought this might be an option next time we had an early flight and wanted to stay close, I will wake up early and drive in! I experienced better rooms at Red Roof Inn than I was assigned last night at this Hilton property. Very disappointed!"