Royersford Ace Hardware

"This location normally has really helpful, welcoming and cheerful workers both on the floor and behind the registers so I'm really sorry to say that today was a huge disappointment. There was a kid at the front register loudly telling and retelling some story about a previous customer and her coupon. This kid told 3 different coworkers about how awful this customer was in front of all of us, about ten customers in line to be helped. He was so obnoxious that it was like he thought he was on a stage or something. Like customers want to listen to how awful you think other customers are. Ace workers, actually most workers, are better than this. I'd be embarrassed for the kid if he had a shred of dignity."

"I recently stopped into my local ACE Hardware in Royersford and as always was pleased with the friendly service and love the location. I had some keys made, picked up birdseed for my feeders and salt for my water softener. There was a problem with their computer and as a rewards member I had some discount cards and the check out girl was able to figure it out and get me the discount. Love the Rofo Ace ❤"

"A very competent and professional salesperson helped me when I first came in. Sorry I didn't get his name. He was great and so was the checkout woman who was very helpful at the register. She knew I was coming down with a migraine and checked me out quickly and with compassion. Thanks!"

"It's a very nice neighborhood hardware store located in Park Towne Square in Royersford. Folks who work here are very pleasant, friendly and helpful. I love coming here to shop just for that reason alone. Well, I go to other large-scale hardware/home improvement stores for some things (I usually watch out for some good sale items), too, but there's something to be said about good ole neighborhood stores. You can always find things on sale here. Be sure to sign up for ACE Rewards Card & app to earn points and discounts. If you opt in for email notification, you'll receive sales ads in your email for added chance to save more money. You won't regret it. Happy shopping!"

"Updating the review - They resolved the issue and the store manager apologized for the experience. She said this is not normal, and I will give them the benefit of doubt. They are responsive to constructive feedback, which is the most important quality in a retail store. Very poorly managed Ace store. 3 weeks ago we ordered mason jars (3 sets) for pick-up. The order gets cancelled and we are NOT told why. When we call the store they said they can't find them. Then, I ordered 2 sets for Ship-To-Store. When I go to pick them up, the cashier gives them to us, and 20 seconds later as I'm putting them into the car, I hear moving glass pieces. I see a few were completely broken. Why didn't they check this before giving them to me? I was just carrying them for 20 seconds and heard the glass. If this store actually checks items, they would have easily seen the broken jars!! This was around closing time. Some other customer (no referring to me) randomly wandered into the store. Another employee starts publicly (loudly) complaining who let more customers in. This sounded very rude and you don't make public comments like this. Then, I asked the employee if I can request some type of discount on the jars since I have to come back for another 2 sets of them. She looked at me as ifwhy would I ask for a discount? Maybe, because they didn't do their job in checking this item, and the fact that I have to spend another hour to get the items I paid for?!! She said to talk with someone name Katie the next day. I called the next day for her and a guy, Greg?, said she wasn't there that day but took my phone number for her to call me on Friday. That was 6 days ago. - THIS IS A VERY POORLY MANAGED ACE LOCATION! In our case, no attention to good customer service. Terrible experience. Choose another store if you want good customer service."