Appliance Protection LLC 4420 Decatur Drive, Woodbridge, VA 22193

"Appliance Protection LLc Service was exceptional. They were on time, extremely professional and corrected our problem in a very short period of time. OK I would definitely use them again and strongly recommend them as a contractor of choice."

"This contractor was sent by the warranty company American home shield to fix my dishwasher and dryer . I only used the dishwasher one time and stopped working. I called the company a week after to place a recall request but never received one. Fast forward almost 4 months after the initial service request I have spoken to almost 10 different representatives and many phone calles with American home shield and the subcontractor I was told that I am not eligible for a recall. Those warranty companies are scams, stay away from them"

"Had a tech come out that was contracted through ahs on Dec 4 2023 to fixed my clothes washer. He said he would order the parts and they would arrive in 7-10 business days which would be this week. Didn’t catch his name as he never gave it. Just contacted ahs for a status update and wouldn’t you know appliance protection is following their trend of not ordering parts when promised since they just ordered them today! Two weeks down and we are looking at another two weeks without a working washer! Super convenient as we have a handicap individual in our home who is prone to accidents! Too bad I can’t rate this company in the negative!"

"Update: Appliance Protection I will not be calling you because American Home Shield got a different vendor who didn't make false claims. This happened back in June/July. Unfortunately, I was assigned this company by my home warranty company for an issue I was having with my dishwasher, where it stopped heating. They came out and, without really doing any investigation, said it was the heating element, and it had to be ordered. After they got the part, they put it in, and after using my dishwasher, it still was not heating. I did check a few more times, and it still did npt heat. Appliance Protection LLC falsely stated to AHS that they were waiting on the heating element. How are they waiting on the heating element when they already installed it."

"I was assigned this company through AHS in June 2023 to fix an issue i was having with my fridge. My fridge was making a loud grinding sound and then would eventually cut off so the tech came and replaced the fan and the motherboard. Within 3 days i started hearing the noise again and after a few visits the tech came to the conclusion that there was a leak in my ice maker that was causing ice to form in the back of the freezer so he stated that he "fixed" my ice maker but now i dont get ice at all and if i turn the ice maker on water leaks through the dispenser on the front door. Appliance Protection LLC falsely stated they ordered the part to fix this months ago and i did not hear from them. I had AHS contact them and they falsely stated again that they ordered the part and would reach out to me and they still did not. I reached out to AHS today to get an update from Appliance Protection LLC and they didnt respond to them either. Thankfully AHS has cancelled the request with them and provided a new vendor but I would not recommend this company if you want quality, timely work done."