Dunkin'

"I am a loyal customer come in everyday and I use my app and every time I get to the window to pay they tell me my app isn't working and very very rude and a employee just told me to not come back because of its not their fault my app doesn't work at this store but it works every where else just fine and they tried to over charge me for something that I get everyday! Will not be going back!"

"I made an order on the Dunkin Donuts app. My card was charged immediately. When I arrived to pick up my order, I was first told they had no mobile order. I was then asked if I made the order for the right location. When I shared my phone with the team member, apparently, the order was found. However, I was told they had just sold the last donuts, with a chuckle saying they could not complete my order. I was told to go on the app and file a problem with the order, and I would be refunded in 2 to 3 business days, which I did. Three days later , the charges have cleared my account, and I am now playing the back and forth with 'virtual' customer service. I can only assume I will eventually get refunded; however, I would suggest 1. Never use the mobile app when they are willing to charge you for something they're not entirely sure they can deliver, 2. it's a huge hassle to get a refund (as I'm still in the process of doing) and 3. this location for sure in particular definitely makes a problem that is out of their hands much worse... That said, I will take all future donut orders to Krispy Kreme....not worth it! Adding an update...two weeks later and still no refund for the $31 online app order made, having received nothing, absolutely nothing due to no product available. I definitely will not be going back and strongly suggest taking your money elsewhere!"

"I walked in with three kids and started to pick out donuts with one employee helping me. Another employee behind the register asked me to come over so he could start to ring me up (in those words), I said sure let me finish picking out these donuts with my kids (all under 9), he said it again, this time I asked how I was going to come over to him and pick out the donuts with my kids, his response, “well do what you want then.” We walked out. He does not have kids or situational awareness. Save yourself the headache, just down the road on Plank is a much better atmosphere, this place is run by people who are clueless and beyond rude."

"This is by far the worst Dunkn' around. Service is terrible. There seems to never be anyone working the bakery and no one wants to be responsible of grabbing the donuts. The person working the kitchen is always in a terrible mood to everyone in the place. I don't think a manager is ever present or cares enough. I've been handed the wrong drink on multiple visits and have to show them the receipt on what I ordered for them to go completely remake it. It prints out the slip of the drink order you put on the cup and you can't get it right. I'll continue to go to the one off 1 or 3. They may be slow but at least they get the orders right."

"Grand opening day of Dunkin, Fredericksburg, VA. Everything looked awesome, clean and employees were friendly and courteous. Anyone looking for coffee, soft drinks or breakfast, snacks check out the newest business to open."