Dunkin' 5410 Jefferson Davis Highway, Fredericksburg, VA 22407

"The ONLY reason I patronize this location is because of location from home to work. OMG! I am going to start going to the location near Cosner Corner. Overbaked wrap and it’s not the Maple Bacon that I ordered. Coffee was cold, had them remake it and it was even colder than the first cup. Management said she needs prayers because staff isn’t the best. Still looking for the cheese on my wrap. Trashed the entire meal. I’m annoyed!!!!"

"Drive thru shouldn't take 30+ mins. Hire more people if you only have one person running the whole store. I feel really bad for her."

"I’ve visited this location previously with no issues but the staff that wasn’t present today was rude and unaccommodating. I ordered a donut and a flavored lemonade. The menu when ordering clearly states the price is $3.89. When I went to pay the total rang up over $6. I asked what the prices were for each item and they told me the drink was almost $5. I told them it should be $3.89 and that’s what the menu was showing. They told me when they ring it up it’s coming up as $4.62. I reversed and took a photo to show them and they still refused to adjust the price to what was advertised. I asked to speak to the manager and the individual behind the cashier rolled her eyes and walked away without answering me. I told them forget the drink and just got the donut. Thankfully a new location is opening up closer so I can visit that location instead. Staff should be retrained on what customer service actually is."

"Went for quick bite after church. Was pricey but didn't realize how much food we were getting. Sandwiches were great bit got only 5 hash browns in my order (didn't seemed like a full order). Staff was patient and courteous."

"We thought of grabing a quick bit so drove through, after placing the order it took us about 5 minutes to reach the counter as the cars before us were not moving, we confirmed the order and waited for another 5 - 6 minutes, all this while the care in front was waiting a little ahead, once they were given the food, we were asked to wait at the end of the driveway. After waiting for a few minutes I decided to check the reason for delay and realized many people have had similar experiences. It took another 4 minutes for the food to come. Overall took us about 20 minutes. The staff was friendly and did apologize for the delay."