Sears Appliance Repair 100 Spotsylvania Mall Drive, Fredericksburg, VA 22407

"Finding out who was responsible for our “extended warranty “ was our first hurdle. Then our service call was rescheduled. The young tech who came said it was his first day. Our issue was our refrigerator ice maker had stopped working. He said that it needed to be “reset”. One day later there has been no indication that the ice maker is working again. We’ll have to begin again. I cannot answer the owners reply as I do not have a Facebook account. Please provide another contact means so I can reschedule."

"Frustration on both parties! Charles (the tech) installed the switches and no change in the problem. He spent a long time on the phone with "pa". Everything they suggested, he had already done. They even postulated that it was an installation issue. Not valid as the unit ran for 12 years. He did his best! I'm as frustrated as he is. Now what?"

"I had an appointment for over a week, about 9 day for a water leak in my refrigerator. My appointment was between 8-5. I was home all day with my phone beside me. I received a text at 11:03 that said the tech was at my home but no one was home and a voicemail was left, both of which were not true. My husband and I were both home and had no messages or missed calls. He either showed up at the wrong home and called the wrong number, both of which were verified several times or was not honest. I called immediately and was told they would direct him to return to my home and call me, neither of which happened. They verified my address and phone number again. They had my phone number because the sent me a text message. At 3:45 I called them again and was told the technician already ended his day. If he was directed to return to house immediately he clearly didn't do it and my window for service was until 5:00. They offered to reschedule which I declined. I'm not willing to work with a company and allow them into my home when they are unprofessional, dishonest and disrespectful of my time. Do not waste your time working with a company that can't even show up at the right house and is not honest or respectful. It's a waste."

"It does not seem to be easy to contact the department of home service maintenance agreements. It took a month to get the right service I paid for. The final outcome was good but should not take that long. A specific number was listed on agreement but took at least 4-5 attempts to get the right department. Self service can be a great tool for all if set up properly."

"I wish I could rate the Technician a fat ZERO. Johnny came to the house to repair my refrigerator. The man did absolutely nothing instead he called and cancel the work stating that everything was working fine. When it was not. He did not even plug in the refrigerator once to check the problem. What a lazy, lousy technician. I called the warranty company and was told the order was approved for the repairs and that they would request the tech come back. Johnny has no integrity and worst customer service ever. He lied about everything. They made 3 attempts to come out and each time it was a different tech who came and rescheduled. I hope my warranty company cancel their contract. Worst company I have ever worked with. SEARS REPAIR COMPANY."