Lowe's Home Improvement 1361 Carl D Silver Parkway, Fredericksburg, VA 22401

"If you can deliver and install your own appliances. I say sure buy them here. The sales guy was great, his name was Z. He was patient with me asked a lot of questions and got my order done quickly. The delivery process is a joke, we ordered a fridge & dishwasher. The guys who delivered were rude and condescending. Worked the fridge in through our sliding doors, but the doors, which resulted in the doors being completely lopsided. Never unpacked the dishwasher, so when the installation guy came 3 days, after uninstalling our dishwasher discovered that the front of the dishwasher was severely damaged. We had to have a second fridge brought out and went a week without a dishwasher before the new one arrived and we could be set up for an install appointment. My husband worked with Donny, the delivery manager, to make all this happen, and it started out great. Donny even brought the dishwasher in his personal truck because delivery forgot it the morning they were supposed to bring it. Donny said once all is said & done he will refund us 30-40% because of the inconvenience.. my husband called a day or two after delivery and has never heard back from Donny.. he has tried calling another 2 times after the holidays, giving him the benefit of the doubt and still nothing. So again, if you can move your own appliances and hook them up- do it, we got a great Black Friday deal! Otherwise, find somewhere else. And for the record, my brother ordered appliances from the Southpoint location, which was also a delivery mess. Skip Lowe’s."

"This Lowe’s had everything I was looking for. It makes it d much easier with the app because I can check for an item and it tells me which aisle to look in. The restrooms in the back were very clean and overall was a nice experience. Self check out was quick and easy and I did not have to wait in any line."

"This seems like a poorly run, understaffed location. I shopped around for a while and couldn’t find anyone available to assist me. So, I got what I could and proceeded to the checkout. There was at least ten people in line for self checkout! There were no registers open that weren’t self checkout. There was only one employee assisting with all the self checkout registers, so it was a chaotic, frustrating and extremely slow process. Once at the register, I had to wait for minutes for the employee to verify my identification for the military discount. I got home and realized that in the chaos, I left some of the items I paid for at the register. No way I was going back for them. Maybe they were just having a bad day, but I’ll never go back to this location."

"Went in for replacement exterior door seals. They had the junk vinyl covered foam stuff and the only box for the best black rubber type was empty. I found an employee and asked them to look up on the K rack above to see if they had any of the rubber seals up there. He came over, looked up, and said no. Hummm? I couldn't read any of the written info on the boxes from the floor level. I found a box of brown rubber seals not within the rack where the rest of them were. The check out had no open register. Only self checkout. I don't use self checkout at any store. I want everyone to have a job and pay taxes/social security. That does not include retired ME working for Lowe's at the check out. I went to the other end of the store at the contractors desk and used the manned checkout there I'll go back to my normal Lowe's on hwy 17. Well stocked and always has a manned checkout."

"Called to get details on how to pay in store with the Lowes phone app. Not a single person I spoke to had a clue how to use it for scanning in store items and purchasing them in store. Was put on hold for 38 minutes before being hung up on. Called back 6 times and hung up on every time. UPDATE: Finally got a hold of a manager. Melissa. She was very courteous and helpful. She also apologized for her associates that treated me poorly. I didn't change my star rating because I feel that associates attitudes are a direct reflection of their leadership."