American Freight Furniture, Mattress, Appliance
9745 Patriot Highway, Fredericksburg, Virginia, United States
About the American Freight Furniture, Mattress, Appliance
American Freight Furniture, Mattress, Appliance is a leading furniture store, home goods store, and appliance retailer located at 9745 Patriot Highway in Fredericksburg, Virginia. With a wide selection of high-quality furniture, comfortable mattresses, and top-of-the-line appliances, American Freight is your one-stop shop for all your home furnishing needs. Whether you're looking to upgrade your living room, bedroom, kitchen, or any other space in your home, American Freight has everything you need to create the perfect living environment. Visit us today and experience the exceptional customer service and unbeatable prices that have made us a favorite destination for homeowners in Fredericksburg and beyond.
Photos of American Freight Furniture, Mattress, Appliance
9745 Patriot Hwy, Fredericksburg, VA 22407, United States
Opening hours of American Freight Furniture, Mattress, Appliance
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of American Freight Furniture, Mattress, Appliance
"I placed an order for a mattress on 11/09 and got a confirmation stating that the order was confirmed and able to be picked up at the store. Well I couldn't get it that day due to not having a truck so I finally was able to secure one for Friday 11/17 and rec'd a message from a family member stating that they were out of stock well I never got an email stating they were out of stock or on backorder and not sure why mine would be on backorder bc I already purchased it. Not only did I purchase a whole bedroom set to go with off of amazon which arrived on Tues and I promised my old bedroom set to a person in need of it. So this is throwing a wrench into my plans for my first purchase with the business. I called yesterday 11/15 and the woman stated she was alone at the store and couldn't find my bed. I'm like it should be there due to the fact that when you purchase from Walmart online they tell you you have until a certain day to pick it up. They don't just give your items away, that's not the way business works so I'm really blown away by this. I was going to the Fredericksburg location Friday to pick my bed up and I was supposed to get a call first thing this morning and yet to receive one and I have tried to call and they must be super busy bc no answer. So fast forward I called the 877# on my lunch and spoke with a guy who stated that he might have to refund me due to it being out of stock not that they will ship it from another store being that this is not my fault. I placed an order and never was notified that I would not be able to get it. So had I not called and went to another city to pick it up that would have been over the top. The rep found it quite humorous, but was apologetic. I told him this was unacceptable he said online didn't catch up with the inventory. Again how is this my fault. So now I'm stuck sending my whole KING size bedroom set back and the person that was getting my bed set to now her mattress on her floor. Such a TERRIBLE experience!!!!"
"Bad experience Poor salesperson, poor customer service, and products that don't work. Tony is rude to customers over the phone and hangs up. So unprofessional. I emailed the District Manager and never received a call back. Goes right along with the horrible experience we had. Tony refused to give me the District Managers phone number. First time customer, never ever again would shop there."
"Yesterday, I went to purchase a refrigerator at this location (Fredicksburg) because the location that was closer to my home (Woodbridge) did not have a driver for delivery. I drove over 40 mins to this location, found a refrigerator that I was ready to purchase, only to get to the register and the price is marked higher in the system than is marked on the refrigerator. They were not willing to honor the price that was listed on the item therefore I left without a purchase. I have never experienced this situation where the business was not willing to work with the customer. The 2 star is only being given because the sales rep who assisted me was very professional and apologetic for the issues. I ended up going back to Woodbridge to a competitor business and purchasing a the better quality refrigerator, brand new still in the wrapper, for the exact same price that was listed on the refrigerator at this location. The refrigerator was even priced $70 higher and the owner automatically knocked down the price without me even having to negotiate. So what started out frustrating ended up as a blessing. Businesses need to be more willing to work with their customers especially if the customers are doing their part."
"So I relocated a year ago, July 2022. Around January when visiting my daughter I came across this beautiful sectional. I was out browsing yesterday in search of a table or tv stand to put my tv on because I like to rearrange my furniture at least quarterly but I am limited because my tv is mounted on the wall. Well to my delight the sectional I have been looking at since January was now on sale!! My sales experience was so stress free yes I said stress free and accommodating. The manager is a very hard working woman. She helped me carefully select items to fit into my quaint apartment. The young man Kavon (forgive me if I misspelled the name) went above and beyond and helped me get my furniture from the store in Spotsylvania to my home. After he got off work!!! There were other customers in the store that was so nice and peaceful… and there was no sense of urgency in the atmosphere. I was able to take my time and make my selection and after I finally selected everything and paid for my items the sectional was missing a piece. Oh no! I was crushed. The young man came from the back and informed me of what was going on. Well I sat there on the floor model and waited for the manger to come out to see if there was any way I could still get this sectional that I had been looking at since January. End of the story I got my sectional a desk and chair an area rug and two end tables for a very handsome price. Enjoy the pics!!!! If you live in the Spotsy area and like what you see go into the Spotsylvania American Freight Furniture and allow your piece to find you and have a stress free rewarding and accommodating experience shopping for furniture. Did I tell you how I’ve been looking at this sectional since January? Lol Oh Yeah! After finding everything and setting up my place, I decided to leave the tv on the wall. I simply love my living space!!!! Thank you American Freight Furniture of Spotsylvania!!!!! To the awesome manager and her team thanks!"
"Ordered a sectional on 7/22/23 and was told that i would receive a call by the following Wednesday to let me know when delivery would be. A week went by and never received a call and when I tried to call in, I could to speak with anyone so I drove and hr from my home to see what was holding the delivery up and I was informed that they didn’t have a delivery driver and all their deliveries were backed up, which I understand you can only control so much, so I tried to be patient and allow them to deliver the following week as the manager (short black lady) said we should be able to deliver by that Thursday or Friday and still received no call about a delivery. So I went in on 8/4/23 to refund since this store has a terrible communication process with their customers and delivery process and the manager didn’t seem to care one bit. didnt even try to save the sale or anything. DO NOT BUY FROM THEM BECAUSE THE PROFESSIONALISM IS NOT THERE AND THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I wish I would’ve read the reviews before purchasing."
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