Geek Squad

"If I could give less stars I would. Set up appointment online after verifying via phone call that they would be able to help with an Apple product. 13 mins after our appointment time I started asking random Best Buy employees for help since no one was at the Geek Squad counter for the appointment we checked in early to! At 17 mins past our appointment time another Best Buy employee asked if we had been helped, to which the answer was no. He went in the back, and brought with him a geek squad employee, who apparently was supposed to be working in the back, so he went to get a different geek squad guy that could help. Three of them walked back from the other side of the store, and immediately told us that they only ship Apple products off, not work on them, which is exactly opposite of what the person we spoke to on the phone said. 0/10 for timelininess. 0/10 for help. 0/10 for knowledge 10/10 for laziness."

"We pay for a service contract that is a umbrella policy on all of our home pc stuff. Took a desktop in, and was greeted by a dude that literally looked like Mac miller's clone (sunglasses ain't very professional for indoors bro). Anyways, they deflected and eluded once I gave a description of the problems I was having. The shindig took about 10 minutes away from my life that I'll never get back. Go find some real pc professionals."

"If I could leave a 0 I would. They should never be authorized to fix any apple products. If you set an appointment time t for a certain time, you should expect to be seen at that time. Came in to be told that I have to wait two hours to start the repairs of my iPhone for an Apple issue. I was prepared to wait 2 hours total not two hours to wait another two hours!! Apple needs to remove their services from them ASAP!"

"We went to best buy over a month ago to find out if we could have a dishwasher installed when the old one had the be hardwired into the house. We had to wait two weeks for someone to come out for five minutes to just say "yes, we can put a box on the wire. That's a standard installation." It baffles me that no one in the store could answer that question. So we scheduled an installation for two weeks later, which was when their next weekend appointment was available. They call the Friday before and tell (not ask) us that they were rescheduling the delivery and installation between 7am to 12pm the NEXT weekend. The reason they gave was that the appliance had not "arrived at the store" which was a bold faced lie as we bought an out of box appliance that we already knew was at the store. We could have just taken it home when we bought it. Here we are the next weekend. I check the appointment schedule this morning, and the window has changed from 7-12 to 12-6. No one let us know that there would be a change and no one called us the night before to confirm the appointment. So now it's 2:30 and I went back into the appointment scheduler only to find my appointment couldn't be found. I call customer service only to find out that my delivery and installation had been rescheduled AGAIN without anyone telling us. So we've now sat around all day waiting for someone to show up, and would have waited the rest of the afternoon if I hadn't called. It's been almost six weeks of wasted time, lies and poor communication so I'm taking my money elsewhere. Don't waste your time trying to buy appliances from these people."