Geek Squad 602 Boulton Street, Bel Air, MD 21014

"Terrible attitudes when answering the phone. I can't believe they are still in business. I got hung up on twice because I asked the same question twice. The lady was in a terrible mood to begin with, both people on the geek squad have been used to helping people but not these two, they knew nothing about car installation or make and models, it was like a different language to them when I said mercedes e320 base model with base system. It ended up taking so long for the bare minimum set up that I just quit the whole thing. Went to above da rim and not only were they cheaper they Detailed the car too for free!!!!"

"Julius was very professional and came over to explain how they were able to restore my iPhone so I didn’t have to buy a new one. He let me know how to back it up so I didn’t lose anything - He was a big help! Very quick turn around too."

"THEY GAVE MY PHONE WATER DAMAGE Today 4/13/21 I went to get a screen protector put on my phone at first they were very nice it took a whole 20 minutes for them to put ON A SCREEN PROTECTOR ALL SEEMED WELL UNTILL I GOT HOME CAMERA FOGGED OVER! I turned right around back to the store phone giving me errors saying water in charging port I brought it back to them they said there is nothing they could have done to cause that. Took my phone to the repaired shop next door they said someone tampered with the seal most likely spilled something on it then tried to open it and dry it out I'm FURIOUSE I will be calling corporate tomorrow ASAP ! HOPEFULLY THEY WILL MAKE THIS RIGHT !!"

"The geek squad tech did t even show up and I had to reschedule to a date so far back, also their customer service sucks you’ll be on the phone for an hour before you even get someone to talk to."

"I had multiple things installed on my vehicles and always had a great experience. These guys are top shelf."