Jos A. Bank 7130 Wisconsin Avenue, Bethesda, MD 20814

"Store manager (?) was extremely rude, unhelpful, and condescending. I walk in and say that "I need to get fitted for a wedding party, here is the party information" as they had registered it with jos a banks. He looks up the information and goes to get the correct attire, asking what size I am. I say, "I don't know, its been a while so that's why I'm interested in getting fitted here". He says while rolling his eyes "who buys your clothes? Your wife? You should really know your size, its important" SIR, I AM HERE TO GET FITTED BECAUSE I DO NOT KNOW MY MEASUREMENTS. I kept my composure after this insulting exchange. The entire time, as new customers walk in, he is shouting at them that "the tailor is on vacation" and that they should take their business somewhere else. He finally took some loose measurements and returned with the pants and shirt I needed. He then proceeds to walk me straight to the register to pay, without getting my pants length measurements. I tell him that I need to get them tailored here and that the wedding isn't for a few more months and I can wait for the tailor. Note that this was consistent with my original ask when I walked in: to get everything done for the wedding party all in one place. It took some persistence and convincing but he finally reluctantly let me go try the pants on and marked them for my length. Still would not let me try the shirt on. Got home and what do you know--shirt was extremely baggy and loose. Now I am running back and forth to another location to try to get the correct size shirt. What a joke of an experience. I could have done this man's job better, and I don't even know what I'm doing. I am a very easy-going person, but man did this guy test my patience. I was practically begging him to just do his job the whole time."

"Do not use the in-house tailor. Got slacks back that weren’t tailored how I asked, picked them up after asking for them to be fixed and they’re now butchered to the point of not being wearable."

"Two clerks were dressed well and had amazing customer service. However, 1 star because the store manager (I think) who is so rude and told us to go to Zara because we asked a question about the size (meanwhile he is the only person in the store who isn't dressed the part). I saw another review where it seems someone was told to go to Zara as well. Why is this a thing customers get told? So many bad reviews about the manager yet here we are."

"This store has zero customer service on this Sunday afternoon. I asked for help finding traditional fit shirts and was told he had no idea and they were mixed throughout , good luck! Also, I was with my husband shopping and had to use the bathroom. It was 40 degrees and raining and I’m 70 years old. I was told to cross the street and use the Starbucks. We really needed clothes but we left."

"Normally not the type to leave negative reviews but the manager here has a crazy attitude. Visiting on a business trip, needed two dress shirts. I was told that I can't try them on in store, so I was measured by the employee who was a super nice younger lady but the size was completely wrong (not a huge issue, think she was being trained, just bring it back and return it). Go to return it the next day after literally only trying it on and neatly folding it back, pinning it. Manager is rolling eyes etc. No thank you. To his credit he didn't challenge me on the return but this is not how you do customer service. Should learn from his employees. Wouldn't recommend."