1110 Key Federal Hill

"I am not sure why there are negative reviews, but everyone is entitled to their opinions. This place has been one of the best complex I’ve lived in, and I’ve lived in 4 different major cities. Management- I wasn’t here yet before the original company (I think now it’s Brookfield Properties), but they have been accommodating for me personally. Sure, sometimes they can’t answer right away. Understandably so since I feel like they have been understaffed since the transition to new owners. Shout out to Kaylan- not sure, but I think she has been running the show solo, and understandably she is busy. Janea has stepped in recently, and has been communicative. I can see the reviews about not getting back, but I think this is a transition period. Maintenance- one of the biggest positive in this complex. Not only are they friendly (both of the gentlemen), but they are fast, efficient, and will tell it to you straight. No complaints here. Amenities- gym is great and has what you need, and the pool, though small, is serviceable and has a relatively nice street view. The rooftop terrace is the star here- great city/inner harbor/fed hill park (almost 360 degree) views. Used it a lot to grill and just hang out. Great spot to watch holiday fireworks (I.e. Fourth of July, new years, Ravens/Orioles victories). Great/quiet work rooms. Safety- for me personally, I never felt unsafe. I also paid for assigned parking, and those garage doors never failed. I walked my dog frequently around the neighborhood at weird hours (I have a non-basic working schedule), and I never felt unsafe. Obviously, don’t put yourself in bad situations. The surrounding area is mostly residential, and I never saw vagrants. Unit itself was excellent. If you have a chance to lease an east-facing unit, do it- it’s worth it. I had incredible views of Inner Harbor. If you’re not used to city noise, then I wouldn’t. I grew up in cities so I’m used to it, but honestly wasn’t bad. This is a quiet part of Key Highway. You also have the Ritz property in front of you, and a walkable boardwalk along Inner Harbor for exercise/dog walking. Also, you are close enough to the bars/restaurants to walk to, but far enough from the noise- a perfect set up for me as a single mid-30s male. Besides a first week washer issue, and an odor issue (which were resolved immediately), I have no complaints about the unit. Neighbors are friendly (and is a dog-friendly/heavy complex too). My only negative here is choosing the correct unit. The clubhouse/game room is on the last floor on top, so if you live right below it, you will hear the footsteps all night. Can’t really help the noise since people are entitled to the clubhouse up to 10pm. In conclusion, my favorite complex that I have lived in so far. Again, shout outs to Kaylan, Jenae, and the maintenance team!"

"I have lived here for three years now. As you will see, many of the people that have lived here for some time are unhappy with the newest management, rightfully so. The apartment is BEAUTIFUL, sometimes I just miss it when I leave. The community is friendly, but still respectful and quiet. The management has recently changed and I would not recommend working with them. If you need something done, you'll have to contact them at least three times (they won't answer most of the time and when they do they don't do anything about your concerns) and not expect it to be done for another two weeks. I will say if it is a problem within your apartment, you could put a work order in and the maintenance people will be on it immediately. I almost feel bad that these wonderful maintenance people have had to transfer to work under this new management. Hopefully we change management soon, or else I will have to leave as they have proven to be unacceptable. I haven't heard from management in so long I honestly wonder if we have any at this point."

"Nice apartment building but STAY AWAY! This is my third year living in this apartment building. I witnessed 3 different management staff here. Few issues here: - The building changed water/sewage vendor with the prices going substantially ~$150/month for water and sewage. Multiple community members approached the management for unreasonable raise in their monthly bills. - Maintenance: washing machine: clothes soaked with water when done. Submitted multiple requests. The issues was never fixed. - Security/safety: One of the garages doors and access to the building were not working and hence left open. There was an incident where someone trying breaking in into my apartment. Called the flagship company and left multiple messages. No reply or apology. - Homeless person sleeping in the lobby!!!!! - Unknown fees every month: $1 here and there for "convenience fees" that I never understood."

"Starting our 3rd year at 1110 Key. New property management company took over a few months ago. Matthew,the property manager, and staff have been excellent. The building has great amenities as well a great views. Looking for a great spot in the city, this is it!!"

"Great amenities and the apartments appear to be super nice. The problem is maintenance After living in my apartment for a month my fridge just turned off one day. I submitted a maintenance request; no one came. After a day I submitted an emergency maintenance request because I didn’t want to lose my food and still no one came. So I investigated myself and found the outlet behind my fridge was out. That’s no big deal. Then a couple days later I come home on a Saturday night and notice a leak in my ceiling. I submit a maintenance request on Sunday, even though I know nothing will happen because the office is closed. I also did not submit an emergency maintenance request because I know it won’t get anywhere. I call Monday morning and tell them they need to fix this leak ASAP. I come home from work and the leak still is not fixed. I take a picture, shown below, and show it to the manager. The manager says I should have submitted an emergency maintenance request, but sends someone up to cut a hole in my ceiling. There is nothing directly above the leak so they do not know what is causing it. I ask the next day what is causing the leak and they say it’s the HVAC system and someone will fix it later that week. So, all in all, my ceiling is leaking for about 2 weeks. But there is still a hole in my ceiling. After about 2 weeks a maintenance man says it will be fixed tomorrow. Another week goes by before it is actually fixed. I think, okay it’s just one issue. But then, about a month later, my ceiling starts leaking again. I submit a maintenance request but, of course, I have to go down to the office and tell the manager about the issue in order for it to be fixed. They assure me they put a temporary fix in and it will be fully fixed the next day. Well a couple of days have gone by and still no fix. I have lived here for 4 months and over half of my time here has been consumed by this issue that the staff has not been able to fix. I am seriously considering breaking my lease because of this complete inability to fix serious maintenance issues. EDIT: after writing this review management and maintenance hastily tried to fix the issue. They were extremely understanding and helpful, especially the manger Michael. He gave me a month off rent either allowed me to break my lease with no penalty or receive further compensation if I stayed. He also continually checked up on the leak and ensured things were indeed getting better and asked if I ever needed anything."