Poplar Homes Maryland 16701 Melford Boulevard, Bowie, MD 20715

"I had good experience working with Silver River property management for many years, until they were bought by Poplar Home, they became a call center that almost had no local presence and difficult to reach and also has no way to tracking and taking care of important cases. They certainly did not make my life easier as a property owner. 1. The city office informed me that my rental license was expired, because they sent out renewal notification in July to Silver River's old office in MD and no-one received/forwarded it. The city office sent me the email in August, they were given end of September to complete the renewal, after numerous emails with Poplar Homes, after they assured me they will sort out their accounting issue and submit the renewal application and check in time , on October 4th the city office informed me that they received the renewal check but it is $25 short of of the required amount and the city decided to fine me for an additional $100 (Poplar does decide to cover the fine). 2. My property had a water leak from upstairs' unit, and Poplar passively waited for the HOA office to take action (the old Silver River agent would have called them proactively to make sure inspection/repair gets scheduled as early as possible), they stayed quiet for weeks until I asked about it, the leak took several months to be fixed. 3. It has been 2 months since I terminated the contract with Poplar Home, I still have not received the property keys that they promised to hand over. They gave me a building receptionist number to contact, but the receptionist does not work for Poplar nor does she have any knowledge about my keys. 4. Every time I called/emailed them, it goes into a automatic system that promised the property manager will get back to me. The get back time takes a few days in my experience. Some email just never gets response. Sometimes I would call for multiple times a day, and no one would call me back the same day, a few days later, my phone would get multiple ghost calls from Poplar without actually getting through, because the property manager was trying to clear all call-back log on their system, just to check the box."

"What a nightmare. I was unfortunately a tenant. Short version: Poplar Homes is impossible to contact via any method, including by email, phone, and snail mail, and will not respect you as a tenant. I moved out July 15. I sent countless emails (none of which were responded to) and called countless times (and got hung up on or condescended to — when my call actually got through, that is… more on that later), in hopes of getting ANY update on the final inspection report and when I could expect my deposit back. I got nothing. After that, I sent two certified letters, which were both rejected by USPS and UPS, because Poplar’s Bowie address is "invalid." I visited the Bowie office in person only to find that it is completely empty, and agents are available via “appointment only.” But they don’t tell you how you can actually make said appointment, just to call their main phone line. (Which I did try, and I got hung up on again.) Every possible phone number for Poplar is routed to the exact same call center in a completely different country. Trust me, I’ve tried every single one. Not to mention the strangest thing: every time I’d call from my phone, the line wouldn't even ring. My spouse’s phone, which is also in their system, also did not go through. But when I called from a family member's phone, which isn’t is their system, it went through with no issue. Interesting. Thankfully, we eventually did receive the security deposit in full plus interest (with no indication or communication from anyone that it would be coming, it just showed up)… on September 18, nearly 3 weeks late. They must have read my communications in order to get my new address, and just chose not to communicate back. I am 99% sure the only reason I even got it back at all is because my landlord also got involved and pressured them to return it so that we did not have to go to court. Read the other horror stories. Stay away, otherwise all I have to say is good luck. And if you do choose to rent with them, be vigilant about record-keeping and renter's law."

"Communication with this company is terrible. My wife and I were happily enjoying the services provided by Silver River until they were bought out before our former tenant's lease expired. The former tenant moved out and left the property in a absolutely appalling state based on the inspection report. Despite this, we cannot get an answer from Poplar on whether or not the former tenant will be responsible for even some of the damages they left behind. My wife and I have rented several times in the past and have never left a property in such a state. Poplar replies to reviews and requests customers reach out via email to have their issue "expedited," however I've had ticket number is 01719148 waiting for weeks now with not a peep from Poplar. I submitted via their online portal. My wife has sent multiple emails, and I reached out to their customer satisfaction team to no avail. The only time we've spoken to a human being is when they called us about repair orders. If this keeps up, we'll be submitting a report to the BBB, and seeking property management services elsewhere."

"I've enjoyed my time being a renter with Poplar Homes. The management team has been helpful whenever I needed to communicate a problem with the property and have always handled each situation quickly and professionally. I recent had a situation with the roof on the place I was renting and Elias was really helpful in getting the contractors out to fix the problem and was especially helpful in following up with the contractors to ensure I was fully satisfied."

"EDIT: LIARS. In violation of Maryland law, it look 54 days to return my security deposit. Countless emails and phone calls. Secondly, they lied about turning over the utility accounts after I moved out. I had to call the county because I still received months after move out. DO NOT RENT FROM THIS TERRIBLE COMPANY. I emailed them after this review as requested, and nothing was done about my concerns. ORIGINAL: I was a tenant that was transferred under Poplar after they purchased Silver River. In that time, communication was terrible and maintenance issues took forever to resolve. You can never get the right person on the phone and no response to emails. I would never rent from this company again. Good luck."