Bell's Bike Shop 1320 East Passyunk Avenue, Philadelphia, PA 19147

"Can't speak to the eBay/Amazon sales experience other reviewers have posted, but my friend purchased an SE bike online and had it shipped to the shop. We were expecting to go pick up a box, but instead Bells had built it up professionally for us and we super kind and attentive when we came in. Would definitely recommend based on our experience."

"The staff were all very knowledgeable and friendly! They were helpful in getting my bike assembled and getting anti theft bolts on the wheels. I would recommend this shop to anyone looking to buy or service a bike!!"

"I've had a lot of good experiences with bell's. The staff is very helpful and generally communicative. Be aware that the wait can be much longer than they estimate, particularly during the summer. Recently I had to wait over 2 months for my bike to be fixed, after being told the work would take roughly two weeks. Additionally, I had to reach out to them to get an updated timeline, which was underestimated several times (at one point, I was told it'd be done later that day and work didn't get started for another ten days after that). Because of this, I will reconsider bringing by bike for major repairs. That said, my bike has never felt better and the prices are good."

"I had a great experience at Bell's Bike Shop! We travel by boat, and our bikes are our only land transportation. While exploring Philadelphia, I ran over something that punctured my front tire. The next morning, I looked online for a bike shop, and called Bell's. I spoke with Anthony, who checked and then confirmed they had the right size tube for my bike, and that I could bring it right over and they would help me. When I arrived, I was greeted immediately and asked how they could help. I mentioned my conversation with Anthony, and they immediately took the bike into the shop area. They also mentioned there was a protective belt that could be installed that almost completely eliminates tread punctures. What a great idea, seeing how easily I punctured what I thought was a pretty tough tire [turned out it wasn't that tough]. These folks knew I wasn't from the area, probably wouldn't be a regular customer, and indeed, it's likely they'll never see me again, because we're traveling, and yet they treated me like I was one of their best regular customers! But wait, it gets better! Karen had come along with me on her RAD bike. One of the guys asked how we liked it. About a month ago, the cadence sensor, a plastic ring of magnets that senses your pedaling motion and controls the hub motor, broke. It was just slipping around the crank hub and not sending any signals to the motor. We had no real hope of getting it fixed until we were back home and had time to source a part. Taking a look at it, he said he thought they might have something that would work from a donor bike they had in the back. They took her bike into the shop, and violà, IT was fixed as well! I can't say enough nice things about our treatment at Bell's Bike Shop! We left with perfectly functioning bikes and continued our tour of Philadelphia. If we were residents, these folks would definitely be our bike source."

"Ordered bike tires online through there shop. It’s been 2 weeks and nothing arrived yet but don’t worry their email response was just give it 7 more days… HORRENDOUS Also, I can’t believe there is more negative but there is. Tires arrived, one tire is clearly “patched” added a photo. They claim it’s not? This whole business is an absolute joke. I never post reviews but I have to warn others. Emailing them only gets you generic responses that don’t answer any questions."