Sagamore Pendry Baltimore

"I recently had a fantastic experience at a photoshoot, and I must commend the outstanding customer service at the front desk. Despite a change of plans with the shoot, the staff's professionalism and friendliness left a lasting impression. Their attention to detail and willingness to assist created a positive atmosphere. Kudos to the team for turning what could have been a disappointment into a memorable and enjoyable experience. Five stars for exceptional service!"

"Nice luxury experience overall. The ambience, staff and the room (stayed in a harbor king view) was great. The hotel is walkable to other restaurants in the area, if you don't want to eat at the hotel. Note: there was no refrigerator in the room for you to put food if you want to."

"Very disappointed in my most recent experience with the reservation specialist. My husband and I got married at the Pendry in May 2023. I called to inquire about staying at the property this upcoming May to celebrate our first anniversary. When I explained this to the receptionist there was no acknowledgment that we got married at their property or that we were hoping to spend our first anniversary there. This is not what I would expect from a 5-star hotel, especially having spent a great deal with them for our wedding."

"Okay I love Pendry I really do but how do you not tell guests prior to checking in or during check in that 75% of their amenities are closed for a private event. We spent very good money and I’ve been looking forward to experiencing this Pendry hotel that i was extremely disappointed in their lack of communication we even spoke with the butler during check in and he didn’t mention the closures either. It was me calling the conceirge that told me hours after we checked in about the inconveniences. Matt was very sweet I do say explaining what was going on. Beautiful hotel, but guest services has been be inform guests about these things prior to checking in"

"I can't comment on the rooms as I only visited the bar. It is a beautiful setting. The lighting perfectly sets a mood of intimacy. The service at the bar was impeccable. Drinks were well made, priced as expected for the calibre of the venue. Overall I had a wonderful experience there."