Bode Floors,

9515 Gerwig Lane, Columbia, MD 21046

"I had a great sales experience, spending over $4k. However 7.5 years later, my carpet is Buckling! Upon reaching out to Bode, I’ve been passed from Dept. to Dept, without as much as a callback. Extremely Disappointing!!’"

"We recently had Luxury Vinyl Tile flooring installed in our home. Bode Floors did an outstanding job. The installer crew consisting of thei lead Rick, George and Tim surpassed expectations in terms of their expertise, attention to every detail and professionalism. I have not seen a crew of this caliber in recent years. Bode clearly engages and maintains a great staff as these guys have been with Bode Floors for a long time (over 20years!) and the quality of their work reflects this!. Brandi Marshall the sales person was very helpful, making sure that we we able to select a product that met our requirements and even coming over to verify that a particular transition piece from our hardwood foyer to the LVT floor was the right color. We would highly recommend Bode Floors and would certainly go back to them again for any future flooring needs."

"Had a great experience with Bode Floors! Our kitchen floor was damaged due to our dog having accidents. Brandi in sales was very professional and helpful. Brandi was great at following up and letting us know what the next step was. The installer was in and out in a few hours and did a great job. Very pleased, will be using your service for any future flooring needs."

"I went to Bode to completely redo all of my flooring, from carpet to resurfacing and staining my wood floors. I had all the work done in 2016 and at the end of last year I noticed the carpet (which is not low end carpet) started to bubble up and bow along the seam and near my entertainment center. After only being down five years, there is no way the carpet should be failing like that. I called customer service and was told that carpet is no longer made like the old days and that they expand and contract frequently. So I asked to set-up a time to have the carpet stretched to prevent a tripping hazard and to make it look normal. I was told that would cost me $300 to complete and that I would have to move all the furniture out of the room myself. Unacceptable on every front. Also, when I purchased the carpet I was told by the salesman that I had a life time warranty on stains that I can not get out. I have a stain that I can't get out and asked for help in fixing it. I was told that for that warranty to be good I had to have all my carpets "professionally" cleaned every 12 to 18 months and that I must have the receipts to prove it. What hogwash. This fact is probably buried in the fine print, but my salesman touted that I could get any stain removed at anytime as long as I owned the carpet. Lastly, when the wood floor was refinished they had to sub contract out to have my runner on the stairs removed and then reinstalled once the job was complete. It looked like the reinstallation was done by an amateur. I can put my fingers between the runner and the vertical part of the stairs. This is not how it looked before they took it out. I made attempts at the time to get it fixed but was never able to get hold of the right staff to fix the issue at the time. So I just accepted the low quality work because of my frustration at the time. After the sale and installation and only five short years I am completely dissatisfied and cannot find resolution with customer service. Buyer beware of this company and do not believe what the floor staff tell you as they will not deliver when they absolutely should. r, Steve"