W.B. Mason
9420 Gerwig Lane, Columbia, MD 21046
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Photos
Location & Phone number
9420 Gerwig Ln, Columbia, MD 21046, United States
About the Business
W.B. Mason is a one-stop shop for all your office and home needs. Located at 9420 Gerwig Lane in Columbia, Maryland, this institution offers a wide range of products including furniture, cleaning supplies, paper products, and more. With amazingly low prices and lightning fast delivery, W.B. Mason is the go-to destination for all your shopping needs. From disinfecting bathroom cleaner to composition paper, dinner napkins to hand towels, this store has everything you need to keep your home or office running smoothly. Trust in W.B. Mason for high-quality products and superior customer service.
Reviews
"I really don’t want to comment. I am a truck driver. The most important thing is time. I arrived early and I was not allowed to unload the goods. I would like to ask the warehouse owner, are you hiring all useless employees?"
"Very poor customer service. You are nothing but a number. Don't try to resolve the issue from the local level - just call the national customer service line. You will get a personable response from them. As much as I like to support the smaller company, it will be Amazon Prime from now on."
"I've been in purchasing for 22 years with a large veterinary hospital in Northern Virginia. WB Mason is the worst company that I've ever dealt with. Their selection of products is weak, and in many cases overpriced. The deliveries are regularly missing items. When you call for help, expect to get different answers about where your products are."
"The customer service at W.B. Mason is awful. I'm a very patient and understanding person and have never given a 1-star rating on anything before. I basically ordered moving boxes that never arrived. I spoke to customer service many times and each experience was essentially a runaround. I had to get my credit card company involved in order to finally get a refund."
"My experience with this company has not been good. I order supplies for my company and cannot get the next day service as advertised. It usually takes anywhere from 1-2 weeks with daily phone calls to find out where the shipment is. I'm told they will have it delivered "tomorrow" but tomorrow never comes. This will go on for a week or more. Extremely frustrating. The sales rep can't help and neither can customer service. There is very little follow up when there is a problem. Sad thing is that my original sales rep told me they would beat anyone's price but when you start ordering they change the prices in your account without you knowing so you have to call and inquire. Now the story is they can't match most prices. There are only a few items I still order from them, K-cups being one of them. If I didn't have a coffee service with them I wouldn't use them at all."
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