Pro Desk at The Home Depot

"The everyday staff who work at this Columbia Home Depot store are helpful, decent people. However, the management is a different story. Do not ask this home depot to install flooring for you. This Home Depot provided a $5,200 estimate to install laminate flooring in a rental condo I own in Columbia, Maryland. Their representative visited the condo, took a look at my current floor, and approved the project. Home Depot subsequently delivered the flooring materials. However, when Home Depot's installer showed up to install the floor, they balked. Suddenly, they claimed the floor was too uneven; thus, it would require too much work. So they left. Without doing anything, and without taking back their flooring materials. Terrible customer service. Thereafter, Home Depot in Columbia, Md., were very uncooperative in terms of arranging the pick up of the laminate flooring materials they had left in my condo, in addition to actually refunding my money - $5,200. In fact, it took weeks to process the return and refund. I had to keep calling the store managers and "expediters" close to a dozen times. Home Depot also tried to falsely claim that they had removed my underlying carpet and should be compensated at least $700 for this. This assertion, of course, was a lie. So I said no, and that I want all of my money back - the full $5,200. Moreover, "Mike" and Pam the "expeditor" managers refused to refund a $186 delivery fee for the laminate, indicating it was an "unforeseen business expense." I am now filing in small claims court for this $186 fee. After finally taking back the laminate flooring, I think Home Depot were hoping I would forget, or give up, so that they could keep the $5,200. Be very careful when asking this Home Depot to do any sort of installation. Their installation teams are not detail oriented, and you never know who exactly they are subcontracting the job to. Caveat emptor! The management of this Home Depot are extremely unethical. I would feel bad for those people more vulnerable and not in a position to file a small claims court suit against them."