Burlington,

12089 Rockville Pike, Rockville, MD 20852

"Brought a client here and decided I needed a few items. The parking is plentiful, staff very friendly and ready to help if needed. There is always a great selection for you to choose from, no matter what you're shopping for. Visit, take your time and find the great deals, and have fun!"

"It’s infuriating seeing the owner “acknowledge” customer complaints about the long lines with only 1-2 registers open. It never changes. Why lie and act like you care when it’s clear you don’t. Why build out 8 registers when you never use more than 2? All that wasted space to have more sloppily piled up inventory for people to hawk over. You guys are truly terrible. No F’s given."

"I don’t think I’ve ever been to a store with worse intentions. I’ve never seen more than 2 registers open or been able to check out in less than 30-40 minutes. Meanwhile, they have employees following around shoppers watching them like hawks. You should really give a damn about customer service. The prices don’t even justify it. Give a damn, this is pathetic. Shame on you guys."

"Would be nice if this store had more than 1 associate at the register to speed things up. While the products may be decent, but the store itself is really messy. Update: I would also suggest corporate looking into a new manager for the Rockville store as I saw first hand how he didn’t care about his undertrained employee. The Manager moved and acted with too much nonchalance and was uncaring toward his employees clearly asking for urgent help at the register as the customers were annoyed. Seems to lack the care in urgency for customer service."

"It's been a long time have been in Rockville, this is formally Bernes and Nobles my favorite store when I was in school. Store full and very competitive with Marshall and Ross (Not too far). Location very strategic, good customer service but line is too long on weekends. Best days to shop week days."