CVS 400 East Pratt Street, Baltimore, MD 21202

"Only reason I'm rating this 5 stars is because of your employee TIA. I went to your Pratt st store in Baltimore city last night and TIA provided a customer service that I've never experienced anywhere. She went out of her way to show me how the CVS app works and took her time doing it so I can understand it. TIA is a valuable asset to your business and I hope you acknowledge it. She was very pleasant with me and the other customers which goes a long way. I'm in the retail business myself and I really appreciated my visit to your store last night. Thank you TIA for your help and pleasant service and smile."

"The pharmcy tech that answered the phone was very polite. She was patient as I asked my questions about the medication shortage. Even though they didn't have it I appreciate the good customer service."

"My appointment with another cvs was cancelled so I had to go to this one. The pharmacist was so kind. She made calls and was waiting for so long on the line just to help me get the fund paid for a flu shot which I didn’t get reversed. The fund still wasn’t reversed and I didn’t get flu vaccine there. But I am so grateful that she went to great lengths to try to help me."

"Absolutely terrible service. The pharmacists are always rude and unhelpful. I am especially frustrated with the fact that I’m treated like a criminal amidst a national adhd shortage. I’m a health care worker as well & feel shocked that CVS allows their staff to treat patients with such disrespect. It’s sad that you can never speak to a helpful pharmacist. I’ve gotten tired of the staff here thinking they can talk to me in a condescending tone so left and receive better service at Safeway and encourage everyone to do the same."

"For a store who's slogan is to "put people first" this location could not care less. I arrived to the door at 10pm. Which is the time the store closes, so had they turned me away I would have understood. But I saw them let 2 customers into the store as I was walking up the ramp to the door. This is when they refused to let me in... I only needed to use the atm real fast, I would have been in and out in 30 seconds. Way less time then the customers they let in right before me... The manager tried to tell me he let them in at 9:59 and 58 seconds. Which wasn't true. As I saw on my phone that it was already 10 as I was approaching the store."