Pro Services LLC 5735-B Industry Lane, Frederick, MD 21704

"Since the inspector came to do an inspection, he determined that I had left the window open. 6 months later, the problem got worse, and the wooden frame rotted. It turns out that it wasn’t that I had left the window open. And as a result in not doing the inspection properly, they determined that the leak actually came from somewhere else. The lack of professionalism is extreme and I’m currently still waiting on them to get it fixed."

"I found this company to be very positive and helpful. I worked with three employees of the company during my negotiations on my claim. Each of them was professional and technically competent in their individual role in the process. If needed again, I would contact them immediately or recommend them to family and friends. Fantastic group of individuals to work with."

"This is the second time I have had to move out of my apartment for an extended period due to a sewage-backup problem caused by city pipes overflowing in heavy rains. The first time around, the mitigation/ remediation firm (I don't recall their name) did an adequate job. In this most recent occurrence, Pro Services did an outstanding one! My apartment has probably never been cleaner - inside the walls and out. Pro Services was efficient, professional, knowledgeable, and accommodating. Josh, Luis, Clair, Maria, and the extended crew are masterful at what they do. They are a super organized team, each performing their role well. What at first seemed like an overwhelming task was tackled methodically until it was finished. A service provided by Pro Services, which I particularly appreciated, was interfacing on my behalf with the insurance company. All communication and documentation were provided to the insurance company in a professional and timely manner. This is a first-rate company, which I recommend to anyone facing similar circumstances without hesitation or qualification. I am confident you will be in good hands."

"It's almost 2 weeks after our project "completed" and I am still livid. Quality of Work: poor - Grout is crumbling from just people walking on the floor - My partner and I spent 2 hours repairing and reattaching the air ducts in/under the floor. One of the ducts was completely unattached and spewing heated air outside. Sadly, I forgot to take a photo. - I had to scrape paint off the counters - There is paint on the new tile (I wish I could embed the photos in the review) - ever heard of painters tape? Also, I complained about this 2x before, but they still couldn't be bothered to look around on their own to see what needed removing - Paint splatters on tile and on my hardwood floors!!!! They may be old floors, but that is not how you treat someone's property. - They raised the height of the floor, and after I complained about the 1/2 inch difference between the tile and hardwood, they added these "transitions" that are even higher! What am I supposed to do when someone trips over one of these and injures themselves? - Also, if you notice in that pic of the transition, it's damaged, with a rather sharp bit sticking out. They slapped some wood filler (maybe?) on it and assumed I am incapable of seeing - Super sloppy painting of cabinet doors. When I complained, Mr. Project Manager shrugged and said they were old. Um... the cabinets are old, but the doors and door faces, we bought and I painted just three years ago. When I did it, they looked professional, with no dirt or paint drips or missed spots. When they did it... well, the picture speaks for itself. Also, just because the cabinets are old, that does not give you leave to treat them or me in this manner - We painted our walls with really nice, really expensive paint that could withstand scrubbing. They did not. The cheap garbage paint they used damages with just a damp paper towel. - More safety concerns: nails sticking out in the cabinets - Someone took or tossed the counterweight to my faucet, presumably because they couldn't figure out what it was and couldn't be bothered to ask. Now, my faucet does not snap back up like it's supposed to - There are other instances of sloppy work, that are difficult to articulate and/or I do not have photographic evidence of Communication: poor Management: poor - The project dragged on far longer than it should have, even after they were asked to give a timeline. They never gave any reasons for the delays, and never felt the need to update us. The only time we got any information from them was when we called. - The very first day our project started, we were supposed to meet with a project manager to hand over keys. Instead, two workers showed up, barely said a word, removed the cabinets and left, and I had to call to find out when someone would set up the lock-box. - They would routinely say something like, "There's a crew at your property now," when there was only 1 or 2 people there and as if that made up for the massive delays - Toward the end of the project, they told me several times that a manager would come out to look over the property, and I made myself available several days in a row for them to not show up, not call, and not bother to reschedule until I called, furious at having been lied to - I was expected to look over the work and determine what else needed to be done. I do not feel I should have had to act as manager."