The Fireplace and Patioplace 4920 McKnight Road, Pittsburgh, PA 15237

"Products, pricing, and service installation was all great! Costs and plans were transparent. The installation crew was great! They were thorough, timely, and efficient. Definitely love our fireplace and would recommend to others."

"My wife and I stopped in yesterday looking for a fireplace insert. We entered the store and one salesman was with another couple. After about 15 minutes another customer entered the store and an associate exited his office and addressed them and offered help, right beside where my wife and I were standing waiting for 15 minutes. The customer service here was atrocious. There are many places in the Pittsburgh area to purchase fireplaces, and associated equipment. I would recommend you start your search elsewhere."

"My wife and I purchased and just had installed a gas log fireplace from the McKnight Road store. We are absolutely thrilled with the results! John, Bill, and Girard were lovely to work with and their installation guys were knowledgeable and professional. The job they did was exceptional. We highly recommend this store and working with this McKnight Road team. Thank you John, Bill, and Girard for the gorgeous fireplace. We can’t wait for winter!"

"If you want quality service, knowledgeable staff and to be treated like a decent human being do NOT go here. Every single time I spoke with someone here I was talked down to. Correct me if I am wrong, but I visit a fireplace store not because I am an expert on fireplaces, but because the employees are supposed to be. Not only that, but after waiting 9 weeks for gas logs to come in, they don’t even stay on for 5 minutes before shutting off. (The installers spent a good period of time smoking in my driveway when they arrived.) When I called and spoke with John, he said “Hm, that’s not supposed to happen. Call the service department.” No apology, no help. I called service, no answer. Left a message, no return call. For $4000, I expect better service, or at the bare minimum, a working product. DON’T WASTE YOUR TIME OR MONEY HERE."

"Absolutely terrible to deal with. Unknowledgeable sales staff and terrible service. I dealt with the McKnight store location. This is my second fireplace I bought from them - definitely my last from them. I will buy from anyone but them. The company used to be decent and knowledgeable. However, now they are unknowledgeable and terrible to deal with. First, the sales people don't know what they are doing - I had to call Heat and Glow directly for installation answers about the venting. Second, when you order parts from them they don't let you know when the parts came in AND you have to constantly call them to double check if the part may have come in. Third, they don't keep records of what you bought from them - make sure you keep good records and can read the manuals. Fourth, although they have a service - they are out like 2 months for a service check-up. The direct-vent fireplaces are expensive so go to another fireplace store instead - you can't get any worse service from them. I will NEVER buy another thing from them."