Macy's 3000 Robinson Centre Drive, Pittsburgh, PA 15205

"I was in the store on 2/2/24 at around 3:30. I had stumbled on a Coach bag that piqued my interest, but the price portion of the tag had been pulled off, so I was digging through the bag for it when I stumbled upon a return receipt with the matching SKU number for the bag showing it having been sold for $170 plus tax. The bag retailed normally for $298. Karen was working the floor by the MAC counter so she pulled the bag from the shelf and proceeded to explain that it must’ve been a return, so she was going to call the department manager over. When Katie arrived, she reiterated the situation while my husband attempted to negotiate a discount of sorts for the bag, as it was obviously a return. Katie cost the store a sale of any kind on the bag, failing to offer any solution whatsoever to the situation. My husband was also there to shop for suits, as he’s been a star rewards member for many years and has had pretty good luck with the fit of some brands Macys carries. Suffice it to say we came ready to spend hundreds of dollars and left without spending anything. I have a history of strained experiences with shopping at Macys, and this is another example of why it pains me to purchase from this company."

"I parked so that I would be able to enter on the second floor since I had to go to men's clothing. When I walked in the door I was absolutely shocked!!!! I said to a woman who was arranging clothing on a rack " am I in macy's?" I felt like I was in a thrift store not the department store I always love. Not only do they have a Toys r Us located inside Macy's but Macy's also has their own toy department along with that. Oh I also forgot to say that they have a Finish Line shoe store . All the racks of clothes when you first walk in the door are all called " last chance". Yeah because nobody wants the low quality clothes that they're selling there now. I went there for two reasons, one being I needed new lingerie and second the Polo department for men. Couldn't find the lingerie department. The selection of Polo clothing was so small I could have fit it in my closet at home. So very disappointed, this used to be my very favorite store to buy everything. So sad, no wonder they're closing stores because nobody wants to shop there anymore because there's nothing there better off going to Walmart and I hate to say that."

"I love Macy's ! Great quality merchandise. If you find something on their Website that isn't available in the Store, they send it to your home - for free. This has happened to me several times. Sales People are always extremely helpful. Get great deals & coupons if you have their Credit Card. One of my favorite places to shop. It's all good at Macy's."

"I was at Macys getting my makeup done at MAC which this is my second time getting it done here since September. ( Both times were for a wedding). They were amazing both times. It did take a little longer due to customers needing assistance or calling but over all, I looked great. When it comes to weddings, or events like that I like to get my male up done and feel and look different than my normal day to day."