JD Sports 10300 Little Patuxent Parkway, Columbia, MD 21044

"Horrible customer service. I will never step into this store again. They had 3 pair of shoes on special. We wanted to buy them all and they said they didn’t have them. I also wanted to buy the New balance 327? And they told me they didn’t have them and not even check if they had the other sneaker that pair the one I had in my hand. We ended up going to Champs and bought the shoes there where they had a nice customer service. Don’t waste your time going to JD."

"One word…Unprofessional. If you’re going to wine about looking for a couple of shoe sizes for a customer, then do yourself the favor and quit. I’ve been to hundreds of shoe stores and the young men and women I’ve encountered are composed under pressure. Heck, if your customer service had one tenth of Chick-fil-A’s professionalism, I’d consider returning."

"Don't even attempt this store. I have worked in several retail establishments when I was younger and this is not well run. I do not expect this store to last due to customer service issues. First I called to confirm they were indeed also Finish Line, they hung up fast, fine l understand they are a busy store. Then I went to the store, waited in line. There were three staff members in the store, only one was assisting customers. There were two people in line who needed to return items. The associated who was at the desk told us we needed to step aside to another line when it was our turn and no one assisted us for about 30 minutes. I finally left the line and assumed it would be easier to just mail my return. Even though I had driven over 30 minutes to this store after calling to confirm they could indeed do a return. Don't bother shopping here. There is a Finish Line with better service inside Macy's in the Columbia Mall the Associate is much better. They just can't do returns unless it comes from that store."

"The worst experience I had in a shoe store. Shoes were strewn everywhere. The place was a mess. The employees didn't acknowledge our existence and one just straight up ignored us. We asked for a different sized shoe and the employee never came out of the back."

"Very bad customer service. Cashier #0366363 register #5 discriminated against us buying some shoes. Then threw the pair of shoes I was going to purchase on the floor. Would never recommend this guy on the register or his colleagues acting like the shoe was not in stock when the shoes were at the register the whole time. Very disappointed because I’m sure I’m spending $ just like everyone one. This store needs to hire better customer service representatives."