Petco 1507 Rockville Pike, Rockville, MD 20852

"Hello, I come here to share my experience in this store. Last Friday I went to the store at 7pm and the store closed at 8pm I knew exactly what I wanted it was dark in the fish area I asked for help and the salesperson said he couldn't help me because there were only two people closing the store and he didn't even ask what I needed it and turned my back. I went to the fish area to see if they had the fish and he came to me and told me not to stay there as it would stress the fish. such a big store with horrible employees"

"I purchased an exotic bird and the handlers at our local Petco were AMAZING !!! Connie and Joe were especially attached to the bird I chose to take home and we actually took pictures of the bird with them. They were sad to see her go but happy that we were taking her home. They asked that we bring her back to visit as well. They set us up with just the right food toys and traveling cage and made everything so easy for us."

"I went here with my puppies because it was raining and they needed to get their walk. The store was fun to walk around and gave them lots to sniff. I found a sweater/jacket on clearance for 4.00. An amazing find. The cashiers were polite and got thru the line quickly. I also go here for their shots. It is pretty busy on those days but you make an appointment online and I have not waited very long. It is fun to look around at the animals."

"Horrible grooming. I brought my mini golddoodle here because my groomers van was down. This was the worst cut in her 2 years of life. Now I see why vets say never go to these places. Here is a cut from her regular groomer vs what she got at Petco Rockville, absolutely unacceptable. This is pure laziness. It was easier to just shave her. Needless to say I will never go to any Petco again. Pictured below is her groomers work vs Petco. I am happy her hair is finally starting to grow back and she was able to go back to her groomer."

"Terrible service. From the minute i walked in. If i could leave 0 stars i would. First the clerk spoke to me as if wondering what i was doing there, when i mentioned i had an appointment she looked surprised. First thing out of her mouth afterwards was that my pup bit previously (during his first time at a groomer at that). I'm pretty sure that was his first note on file so clearly hadn't bothered to look at his profile prior to our coming. I agreed and said it was his first time and he hadn't since. 3 hours later calls me that he would be ready in 20 minutes, same time they close. Cool, whatever, I was around. I get there and then proceeds to tell me that 5 minutes after calling me he started barking and couldn't finish the cut bc a male colleague walked by. Took me 15 minutes to get there so confused why she didn't try again after he'd calm down. He is brought out and not one bark. Not to mention that when we first got there, he did not bark at all. The male colleague was there both times i was present. Hmm. To top it off, she asked why i hadn't nuttered him yet... Safe to say, she was way too opinionated and not thorough enough with the service she was actually paid for. I have been going to petco for the past year at different locations at that because i moved to the area and have been seeing which one is a good fit for us but I have never felt so unwelcomed and left so dissatisfied. There were at least 4 'groomers' just standing around and not one could finish the job. I have never left a review before so this goes to show just how bad of an experience it was. If i were you i would not come here and I would definitely not have Brianna attend to your dog or serve you."