Shady Grove Pharmacy

"Great compounding pharmacy, excellent service. They will bend over backward to make things right even if there is a problem out of their control (like fedex weather delays). If we lived in town would use them for all pharmacy needs."

"Shady Grove Pharmacy sets the standard for customer service. Every time I need to call or visit, my questions are answered and my concerns are addressed quickly and professionally. The entire staff is easy to talk to, and the dog is very friendly too! I always look forward to visiting the pharmacy now!"

"Shady Grove Pharmacy has excellent customer service and truly caring pharmacists. They even helped us ship specialty prescriptions to far flung locations for summer camp and vacation. I am so grateful for the quality, speed and reliability."

"I recently transferred my Rxs here. I was taken aback initially to find the door locked and having to call someone I can see at the counter. I realize the world has changed and I'm ok with it now. Bottom line is that I have received GREAT service from them the 3 times I have visited. As someone stated in another review, the hours are limited when compared to the big stores, but consider that you see the same employees long term and they seem to remember their customers. That rarely happens in the big stores where you are typically a number. I just have to be more aware of the hours and my schedule. I'm all for supporting local small businesses and I will continue to do so. I too own a local small business and we pride ourselves on excellent customer service. People should try to work out an issue directly rather than publicly degrade a fellow hard working US business. When I look at reviews, I look at the majority to make a decision. There are always bad apples. You cannot please everyone. Thank you Shady Grove Pharmacy!"

"I don’t think I’ve had a pleasant experience with this pharmacy from the start. I was referred to this pharmacy by our child’s dermatologist. The first time I came here I was charged a different price than all my other visits. Whomever answers their phones ALWAYS has an attitude. My final straw was calling them on 3/16 to ask them for a prescription refill. They told me they had to reach out to the dermatologist for a refill approval. I didn’t hear back from them so on 3/17 I reached out to my doctor directly. My doctor sent the prescription request on 3/17. I still did not hear from the pharmacy. So on 3/25 I called for a status update. I was then told they didn’t know that if I needed this compounded or not. I don’t like being lied to especially when I called over a week prior asking for this medication. Just admit you’ve dropped the ball for the millionth time. I have been extremely patient with this pharmacy. Also judging from the owners responses to other customers I am glad I am switching pharmacies. This place needs customer service training very badly. To the owner, please spare me whatever snarky response you think of to respond to my review. I have receipts of every transaction to prove my claims, so do not lie and say this is defamation."