Mattress Warehouse of Woodbridge

"What a delightful experience! Saber was beyond fantastic and we can’t wait for our new mattress to get delivered. He listened to our current issues, what we had looked into and were considering, and helped explain the variations in each mattress. He has years of experience, and it was so nice to feel like he was truly guiding us to make the best investment for our sleep health. He was also super respectful with our budget, but making sure we still tried the best one in it — or even asking us if a price slightly higher would be okay, before showing it to us. We were expecting to go to three or four stores today, and maybe not even leave making a purchase. This was our first and last stop."

"Very nice and personable. Saber was respectful of my time and really listened to my needs. Very accommodating. They have made a lifelong customer!"

"Customer service is the worst. The signs are deceiving. I would run before entering the store considering the elderly white man working there is a racist."

"I went to this Woodbridge store yesterday looking forward to buying a mattress but came out of the store with a very BAD and HORRIBLE customer experience. As soon as I walked into the store, an elderly white male employee walked up to me asking me a few questions and then proceeds to show me some discontinued line of mattress at the back of the store. He gave me the sales pitch on why that was a good buy and that was the best deal in the store. He asked me to lie down on the mattress, but I did not want to lay on the mattress and I did not like the mattress also. So, I walked out of the back room to the showroom and started to look around at other mattresses and he wanted me to lay down on some of them and I again refused to lay down on the mattresses. He then goes off on the offensive asking me what I was doing in the store if I did not want to lay down on the mattresses and how do I buy my shoes and kept on going on and on. First of all, we are not all the same, some people buy shoes online without trying them out and people also buy mattresses online without laying on them. Secondly, laying on the mattress for a few minutes in the store does not equate to sleeping on a mattress for long hours, day after day for a period of time. Thirdly, some people have already researched the kind of mattress they want before going into a store and just want to buy what they came in to buy. I tried to look at some of the other mattresses, but he just kept on making offensive remarks, being very rude and condescending, talking to me like I was his child. I am female, a person of color, and a grandmother and felt very insulted by this salesman. I decided that I had heard enough and decided to leave store, and I could still hear him making rude comments as I walked out of the store. And all of this verbal attack and rude behavior from the salesman because I refused to lay down on the mattresses. A customer should be able to make their own decision on whether they want to lay down on a mattress or not? My visit to this Woodbridge store turned out to be a horrible nightmare. This has been one of the WORST CUSTOMER SERVICE I have ever experienced. I will never step into that Woodbridge store again and I will not recommend anyone I know to buy anything from that store. I only gave a one star because that is the lowest that is available. The ideal star for them is a ZERO! Very Horrible customer service!"

"Just visited Mattress Warehouse for the first time in Woodbridge, Va and I had the BEST experience and customer service from Mazhar. He was so patient explaining all the different mattresses and bed frames and how the comfort level would work for each person. There were many bed frames to choose from but he helped me to narrow it down to what would be best for my family’s sleep pattern/ likes and dislikes. Mazhar is extremely knowledgeable, professional and kind which gave me comfort in knowing that the right purchase would be made and I appreciate that. Also, thanks to Jennifer for her exceptional help as well. They worked so well together which gave me another level of comfort that my purchase was in great hands! If you all are in the market looking for adjustable beds or mattresses, definitely check them out. It was a very easy process and great sales rep to work with. Thank you again Mattress Warehouse for having great employees and quality furniture."