Ross Dress for Less

"I love Ross Stores. I also recognize that in order to save money you have to sacrifice something. Like bits of the customer service or occasionally long lines. But... If I could rate this particular store in minus, I would. This store pretends to be a high end one, thus, carrying big spacing between the isles and having less merchandise. Way they treat people is disrespectful. They will go to a length to minimize you and your experience. When I was attempting to return defective perfume they stated not taking it back due to being open. How else one would find out that the spray part is broken? When I attempted to argue my case, person in charge stated "that's why when I want perfume I buy it from Macy's". Really? How professional. I recently attempted to return shoes that apparently were "not to the standard" somehow. Apparently, as a customer, it was my job to ask for them to be discounted when I purchased those. Mind me that I was ok with the imperfect condition, with some paint missing on the sole and glue showing. Otherwise, the shoes were dazzling, designer and discounted. I was ok with the price, but they ended up being uncomfortable. I was belittled in front of the line for returning "used" shoes that I actually only wore while trying for about 5 mins on my carpeted floor. While finally getting a return, they managed to lose my receipt and due to this withholding $10 which I noticed only after coming home. So I turned around and went back. The matter was not only in money but in a principle as well. Apparently, the sales associate just threw my receipt into the bin instead of passing it to the lead, and it took the lead over 15 mins and an external call to give me the rest of my money back. They do have some nice cashiers there, and I always been nice to them. But at this day I spent over 30 mins collectively doing 1 return, and while I dared to argue I was reprimanded for raising my voice... I have been charged for items twice on several occasions, and when coming back they always behave like you have a malicious intent. I spend a lot of money in Ross stores, but moving forward this store is not likely to get a lot of my business."

"It's less than 2 weeks to Christmas and this manager has decided to schedule one cashier who can't figure out what she's doing. Meanwhile the manager is straightening the carts while looking at the 9 of us in line and doing nothing. Awesome."

"I liked the other reviewer that said the “best bang for your buck”, they were spot on :). It’s one of those stores that you never know what you might find. Their prices are the best. One example, I got a pair of velour Spyder joggers for $9.99. Crazy. Over the years, I’ve gotten some awesome items, at great prices, of course. They have name brand clothing, backpacks, luggage, shoes, etc. They seem to have almost everything but on a much smaller scale of a big box store. No matter what town I’m in, if there’s a Ross there, I check it out. I saw a bad review about the fitting rooms. Yeah, Ross could do better. How about leave the dressing rooms open at the front of store. I feel they shouldn’t be closed for cleaning during store hours, unless there was an accident or something. Having the dressing rooms open… I’m guessing lead to more sales :). But don’t feel it’s a reason to lower my star rating if there are issues with the dressing room, because I do love this store. Hoping they see the reviews and fix the issues. Customers want to try stuff on, it’s paramount when you want to buy clothes. All in all, I’m drawn to Ross and have to stop in when I’m in this shopping center."

"I’m only putting 1 star due to the staff being polite. But I arrived at 9:25pm on a Saturday night and as soon as I arrived, an announcement was made that the fitting rooms were closing. This is an hour before the store is closing. I am in between sizes and definitely need to try on clothes. I don’t enjoy standing in long lines to make returns so if I can’t try on clothes, there is no point in shopping. They might as well have closed at 9:30pm. Very disappointing."