La-Z-Boy Home Furnishings & Décor

"My husband and I had a wonderful experience at La-Z-Boy Bel Air. Nikki was an amazing salesperson! She was extremely patient with me, answering all of my questions with knowledge, gentleness, and professionalism. She followed up with me as soon as she found out an expected delivery time frame. If you are in need of furniture, I highly recommend La-Z-Boy Bel Air. Remember to ask for Nikki."

"They treat the customer like an animal. We went to the store because they kept lying about our order updates and kept making mistakes. They made us wait for over 4 months and we still couldn’t get the dining table (without damage). They wouldn’t let us speak and just told us to get out and then threatened to call the cops on us (??). When we didn’t do anything. All the manager did was rolled his eyes and told us there’s nothing he can do. The sales woman, Nikki and the manager were really disrespectful and rude. I felt they were being racist towards me. I still can’t get over this and believe all of this will happen in this big famous brand store. Unprofessional at all. At the end the manager said he would talk to the boss and get back to me shortly. Now it’s been almost two weeks already. My phone hasn’t rung at all. This is the way they deal with things. And I will try any way to get my money back. Watching the furnitures we having right now make me really feel uncomfortable and hurt feeling. Thanks to them we are living in a house with young kids without a dining table for 5months now."

"We bought multiple couch sets, lazy boy recliners and a 6 chair dining room set from this store on September 10th 2023. Our dining room set came last, and on delivery day had a huge crack on the bottom and one chair had a huge grease stain on it. We refused delivery and it went back to the factory to be remade. We set delivery again for December 22nd-23rd. On the 23rd I called the store and asked about when the delivery would arrive, the manager informed me that there was some type of miscommunication from their team and the delivery was not set (2 days before Christmas). The manager was very condescending on the phone, and kept asking me “ok, what do you want me to do?”. After a lot of back and forth he was able to get delivery set for the day of December 27th. On 27th the delivery driver tells us he doesn’t even want to take the chairs out of the truck due to their condition. He pulls out two chairs (which were suppose to be new, coming from the factory after the last refusal). I’ve attached the photos to this review, the chairs were in abysmal shape. They had huge scratches and gouges all over them. And the previous dings/damage have been horribly “fixed”. They used what looks like red, yellow and brown stain to cover the damage. This was after waiting almost two months after the last refusal. The delivery driver opened the table and immediately pointed out numerous scratches on the table. I’ve attached photos here as well. We thanked the delivery driver, and refused delivery. We decided to go to the store and and speak with manager. We went to the store and asked to speak to the manager. We were having a civilized discussion with our sales woman. She became very defensive, and then began shouting at us and became very aggressive. We asked to speak to the manager and she said he was busy for the next 1.5 hours (???). We said okay we’ll wait. Then she suddenly started shouting at us, saying “leave now or I’ll call the police”. We were incredibly shocked by this reaction by this once pleasant saleswoman. We said we weren’t leaving till we spoke to the manager. Suddenly the managers previous 1.5 hour obligation disappeared and he appeared. Again he was being condescending and dismissive to us. He kept rolling his eyes and saying “what do you want me to do?” We spent about $13,000 on furniture, waited patiently for 4 months for our table and this is the customer service a customer will receive? We tried to show him the photos, he dismissed us by saying “you bought the table for 50% clearance, you know that right?” We can’t believe our ears. At this point he still try to insulting us. So we suppose use $3000 to buy some chairs like used? And also why we waiting for 4months for the table.this is make no sense. His attitude just so bad and just straight to say “I can’t do anything about it. What I can do is reorder it and you guys have to wait two more months or I can refund the table money for you guys. “ we buy this purchase the main point is the dinning table so we just don’t fell like buy different stores so we buy couches here too. But after four months waiting he telling me refund the table money. So my wife said “ ok if you want to refund to us. Just refund everything ,we don’t want to couches anymore too “ and then he just said “oh no I can’t refund those. Those don’t’ have any problems “and suddenly he just changed his tone to kinda “friendly” to ask us to show the pictures. Once we showed him the photos immediately changed his tone and said “okay, yeah that’s bad. Do you mind if I take photos of these to send to our team?” In the end, no resolution was made. Just again waiting for them to reach out whenever is convenient for them. The saleswoman made my wife cry in the store, really treated us like dirt. My wife is Asian and couldn’t help but feel this woman was discriminating against her. It’s really unfortunate you spend so much money with this company, and this is the service and treatment you get. I would really recommend going to another store for your furniture, especially people of Asian descent."

"Bought an expensive leather set here with the 5 year protection plan because I have little kids. Big mistake. Quality of the furniture is poor (pulled stitching, etc). One of the recliners stopped working and had it serviced just to have it break again. Their policy is that once they service it, they will not service the same part again. Makes no sense. I should have known better than to buy a protection plan....they always find a way out of servicing it and never honor it! Called the manager of the store and heard the same...they wont service it once its been serviced. Never shopping here again."