Smoothie King 14 Friendship Road Baltimore/Washington International Thurgood Marshall Airport, Baltimore, MD 21240

"Customer service was great! Quick and easy. Shame that the owner keeps the tips when it ain’t even them doing any of the damn work. It just makes no damn sense! Do the right thing!"

"Girl preparing my smoothie was gabbing on the phone with her friend(s) the entire time and was less than courteous when giving me the drink when it was finished. She should know better. 12/23/2023 at 2PM. The young man taking the orders was great."

"The lady who is working there right now, Sunday September 24th at 12:10pm was careless. I told her I am severely allergic to pineapple and her response was to look at me. She literally said nothing like she did not give two sh*ts. So I said it again and she said, "oh".... and then did not tell the guy who actually made my smoothie. I watched her just take the next customer so I had to check with the guy myself to make sure I wouldn't go into anaphylaxis all because this lady seems extremely over her job. Her behavior is a liability. Not to also mention, I said I wanted to pay with the app and she proceeds to not scan my phone. So I have to say, "don't you have to scan my phone?" Why did I have to direct her to do her job... I'm actually scared to even drink this smoothie because I don't know if I can trust it wasn't contaminated."

"This location should be a case study in inefficiency and the ways employees can drive a place out of business. First they go on a “break” so they can chat and make smoothing for their friends. Then anytime someone walked up and waited as it got closer to the time on the sign to re-open they received a dirty look and rude stare as they punched the second hand even farther. I then counted over 8 people walk off as they waited in line after it finally opened and were completely ignored as the 2 employees talked about how annoying customers who complained about long waits were - loudly. While they made our 2 smoothies which took approximately 15 minutes mainly due to the chatter between the employees and their pals, 2 families of 4 walked off after being ignored. I pass this location 3 to 4 times a month and based on what I see and other reviews this isn’t anything new. I would estimate they are probably running off about 60% of their business. Asking customers who are inquiring about what is taking so long “what kind of crack they put in this stuff that you act so crazy about it” is awesome marketing."

"I usually really like smoothie King but the service here at the airport was pretty terrible. Associates were on their cell phone while the line and wait kept getting longer."