KFC La Plata, MD 20646

"The chicken pot pies are very good. However, it would taste even better if it had some chicken in it. How can you go up on the price with no chicken?"

"I picked up dinner, Zac took my order inside the restaurant . Zac was Professional, friendly, He offered specials for that evening. He always had a smile and was a pleasure to be helped by him!!"

"The lady that worked the drive-thru window the evening of 12/7/2023 had a horrible attitude. This restaurant really needs to provide their staff with customer service training!"

"Recently moved near the area and stopped at KFC because we had a good experience at our last location. my husband and I pulled up and the manager took our order which she could not get the order correct after repeating it several times. After telling her several times, we pulled to the next screen to pay and finally the final screen to pick up. It was arguing and attitude all around inside. After getting our wrong food and sending it back we explained the soda was flat also. Well it was an issue we wanted another drink because the manager said she tried it and nothing was wrong. After getting a new drink guess what? It was the wrong drink … we let them know to please give us the right drink. The tone of the manager changed (hearing in the back) and she told the server to “grab” the drinks. After 2/3 minutes of waiting it was a lot of unprofessionalism going on about how many customers they severed that day and what they didnt want to do as employees . At this point if an MANAGER can’t get the order correct, the food correct or even the right drink it’s a big issue to lead a team . It became unethical when the manager came to the front and thought she was going to say whatever she wanted to my husband because we desired hot, correct and food we paid for. Please do not take a job if your going to be ill mannered and unprofessional. The crew members was even flustered. Chick Fil E would have never!! I don’t know what happened besides arriving but we as customers do not need to be involved into what goes on there. Please do better"

"Fast friendly service ( I cant say with a smile , everyone had on mask) as required .I was offered the special for chicken only. My family enjoyed the hot fresh tasty chicken"