McDonald's 2501-13 West Franklin Street, Baltimore, MD 21223

"Just Went through the drive through and the man taking orders asked if I was using the app. My window was stuck so it took me a minute but I told him I was going to use the app. He took my order without asking for the code. I get to the window and tell the cashier I’m using my app and she responds with an attitude that I should have given them the code. I let her know the situation and she maintained her attitude. When I received my coffee, the person handed it to me with the top not on all the way and it spilled all in my car and burnt my hand. Coincidence..? I think not! Disgusting staff!"

"I try to prevent going on the inside because I have witnessed the bad behavior of some of the front servers. Not all are bad but needs improvement. Though drive through is sometimes crowded it's a smooth in and out."

"I stood in line for a solid ten meniutes and no one in line I might ad and not a single person acknowledged I was even there. Multiple staffmade eye contact and proceeded to ignore me and help everyone else around me. I understand the times but it's pretty disrespectful. The girl with the blue hair went out of her way to ignore me aswell"

"The new McDonald’s has been rebuilt and is open for business. The original building was about 50 years old. There are two levels. A production kitchen is on the second level. The first level is mainly for service. New roomy drive-thrus allow for faster and easy access and service. Traffic flow on the site is great. There is also a safety fence between the drive-thrus and adjacent buildings. The parking lot has been resurfaced. There are still three ingresses/egresses for getting onto and off the site, respectively. Two entrances are on Franklin Street, while the other is on Warwick Avenue. The parking lot has been repaved. ———— History I applaud workers at this old McDonald's as this store remained open 24 hours during the 2015 Freddie Gray protest and again at selected times during the pandemic. Some staffing has changed since then and so has the inside decor. New staff are very attentive and try to be as helpful as possible. Drive-thru service can be trying because this location is very busy during rush hours and even very late at night. Regardless of the weather, birds line up along the street wires above the intersection of Warwick Avenue and Franklin Street and fly near the McDonald's sign. Rather interesting!"

"Literally like 10 teenagers standing directly in front of the door so you have to push your way in or out. Why is management allowing this? I went through drive thru instead. Fries were pretty fresh"