Fairfield Inn & Suites by Marriott Potomac Mills Woodbridge

"Awful place. Very dated, dirty, broken glass left in a picture frame, broken tiles in front of the toilet, dirty lampshades on a lamp that wouldn't work. Shower looked like it had been installed by an amateur. Sink wouldn't drain. Place looked deserted when we arrived. The very worst part was what was outside the hotel...the main street turned into a racetrack from 10pm-1am with engines revving, tires squealing and mufflers popping. Asked the front desk what was going on, could they call the police. Answer was they won't do anything about it. So we called the police. Avoid this place like the plague. I can't believe Marriott has their name on this place. The bad reviews go back years. Too bad I didn't read them before staying here."

"The customer service at this hotel and location makes it top-notch! I did a last minute local stay; from checkin with Helen to checkout with Tamika (who was so nice w/ 5 star level service/assistance) everyone were exceptionally friendly and accommodating proving why I’m a proud Marriott Bonvoy member. The front desk, dining staff and house cleaning staff were all friendly and everyone I saw were working to ensure the inside is maintained. Parking and access to luggage carts were good too. I am an elite member and did a late checkout. I forgot my very special pillow and realized so around midnight on day of checkout. Tamika at the front desk confirmed that my pillow was there and met the Uber driver at the door with my pillow for delivery (it was snowing outside)! She even called me to let me know Uber had arrived at my home after they called her. I am so grateful for Tamika; she deserves a raise! The pool was not working during my stay which was disappointing because I was looking forward to a swim during my short staycation (I hope it is fixed soon). The rooms did appear to need updates and general maintenance beyond the housekeeping staff (like a few very small pin sized mold spots on bathroom ceiling and small rust in tub that deterred me from taking a bath - shower with towel on tub floor only). I did not experience bad smells or pests of any kind) and I slept well on the bed with my personal pillow added to the 3 pillows per bed that they provided. BUT, my experience with Tamika and other staff lessened my feelings/concern with the pool and other things, causing me to take the time to leave this unexpected favorable review. I am a travel agency owner, so I will be recommending this location to clients for sure (but will caution them on need for updates and things that I experienced)! Great location too."

"Stayed 2 nights. Wanted to leave soon I walked in the room. The only thing that was helpful was the location near the highway and mall. The room very out dated. The hall smelled like someone been smoking. From 9am until 1am someone child above us on the 3rd floor jumped all night long literally we had nooo sleep.maybe 3 hours the whole stay. The front door was open the full 2 days. Door must be broken meaning anyone could enter at own risk.. I will never stay again the towels was dirty house keeping acted like she didn’t want to give us more.. They ran two different cards on my account when i clearly handed them the one i wanted to use. This will never be on my list again. I think they need to check on the child because i really think they up there all day alone"

"The rooms are VERY dated which is the driver for a lower rating. There is a reason this location is cheaper than others. Having said that, the location can't be beat. Right in the heart of everything and a short drive or walk to many restaurants and stores. The staff was friendly for the most part once we got checked in. The free breakfast appeared to have some great offerings. Coffee was fresh & hot."

"The carpet in my room had a strong odor of urine! it was disgusting, but I arrived so late after a long drive that I felt stuck there. In general the air quality and rugs in the hallway are stale, mildewy and run down. Too bad because the bed and bathroom was spotless and the staff were great. This place needs maintenance and renovation. It is not ethical to have a guest sleep in a contaminated room and charge them for it! It is bad business."