TownePlace Suites by Marriott Potomac Mills Woodbridge

"Eric was excellent and very accommodating. I travel frequently and always critique the cleanliness of hotels but this one is very clean and has a light, fresh, welcoming aroma. I was very comfortable traveling alone here and will absolutely return. Deserving of more stars in my opinion."

"I had the pleasure of working with Marcus B. and Eric A. recently, and I can't say enough positive things about their professionalism and friendliness. Marcus and Eric went above and beyond to ensure that my experience was exceptional. From the moment I first interacted with them, I was impressed by their professionalism and appreciated their manager to brining them in. They are always prompt in responding to my inquiries and was incredibly knowledgeable about the subject matter. It was clear that they had a deep understanding of their job and was well-prepared to assist me with any questions or concerns I had. What truly set Marcus and Eric apart were their friendliness and approachability. Despite their expertise, they never came across as condescending or dismissive. They took the time to listen to my needs and concerns, providing clear explanations and guidance. They made me feel valued as a customer and I am very thankful."

"I booked a room for my sister and I. I paid however the agency I used listed my sister's name first and mine not at all. They refused to let me check in even though I had the receipt with the corresponding reservation number. They insisted it must be my sister who does not have an ID. I was told it wasn't his problem (desk clerk Orlando) bc I used a reservation site. I contacted them and they contacted him and he still refused any type of customer service. So $151 on a non refundable room .. complete lack of customer service Marriott guess I'll be staying at the Hilton instead"

"My husband and I stayed for 4 nights. The room was clean and breakfast was very good. However, they overcharged me for the room. When I booked it, I was sent a confirmation with one amount but the hotel charged a different amount at checkout saying that, "We are a franchise so we don't follow the Marriott pricing." That is shameful! Watch your statement for overcharges!"

"I booked my room through my Marriott account like I have for the last almost 20 years. This is the first time ever staying at a Marriott that I am overcharged twice. I prepaid my room at the rate Marriott gave and once I got there was charged an additional 5 dollars without letting me know. I was told at check in there would be a 60 dollar hold for incidentals that will fall off as long as I didn’t have any. I check out at 3am my last day and later receive 3 emails with the bill showing I have been charged an additional 11.96 with no reason. I call to speak to someone about it on Saturday. He was rude and said he’s aware but do not see where my card was charged. See if the charge goes through in a few days and call back. The charge does go through and I call back twice to speak to someone. They can’t tell me why I was charged extra to speak with the GM. I speak with her and she said we charge extra for using energy. She will research and get back to me after I send her my confirmation email. I did that. She decided to create another bill and list it energy fee for the amount I was overcharged dated for today. As much as everything cost these days that is dishonest and bad business and I would like that fee credited back to my card. I will never stay at this Marriott again."