The Children's Place Outlet 6800 Oxon Hill Road, Oxon Hill, MD 20745

"This place sucks. Never ordering clothes to be shipped to this store again. They are unable to change the name for pick up even though I am out of town for an emergency. Then they want to ship my things back! Horrible service. Never again"

"The manager at this locations lacks customer services, especially around the holidays there should be a certain level of customer services being provided . DO NOT SHOP THIS LOCATION"

"I was refused access to the fitting room. I sent a letter to Corporate. Here is an excerpt of the letter that describes my experience. ~~~~~ As a loyal customer of Children's Place for many years, I have always appreciated the quality and variety of clothing your store offers for children. If fact, the purpose of today’s visit was to pick up a rather large order that I purchased online (ship to store items). However, my most recent visit left me feeling incredibly dissatisfied. Upon arriving at the store, I was able to quickly retrieve the items I purchased several items of clothing for my child, and I proceeded to the fitting room area with the intention of allowing my child to try on one pair of the uniform pants. To my surprise and dismay, I was refused access to the fitting rooms by one of your staff members. She first stated that they did not have a fitting room; however, the fitting room sign was evident on the wall in blue font. She went on to state that the fitting room area was closed had merchandise; she further insinuated that I might steal something (which was extremely absurd, disrespectful, and ludicrous since I already purchased $145.79 online for the order I was picking up). She offered to allow me to let my child try on pants in a secluded corner in the store, and pointed to the toddler’s clothing section. I tried to explain that trying on clothes is an essential part of the shopping process, especially when it comes to children's clothing, as sizing can vary. However, my concerns were met with indifference. She threatened to call security and walked over to the phone (which I welcomed as clearly they require security to monitor to store since they believe customers who have already purchased several items online would steal clothing in the store). She never picked up the phone although I was quite amenable to her calling security. I was left with no choice but to leave the store with the items I purchased online. As I closed the store door and began to walk to my car, I thought that I could not in good conscience purchase these items given the lack of professionalism and disrespect. As such, I immediately returned all nine pieces of clothing items and walked next door to The Gap to purchase my children’s uniforms. My daughter was able to try on her clothing in the fitting room at The Gap. It was a pleasant shopping experience with helpful staff. This incident not only wasted my time but also left me feeling extremely disappointed that I would be treated in such a way in my community. It is disconcerting to think that a store I have trusted for so long would treat a loyal customer in such a manner. I am reaching out to you in the hope that this issue can be addressed promptly. I believe that customers should have the right to access fitting rooms when needed, as it is a fundamental part of the shopping experience, particularly for parents shopping for their children. I kindly request that you investigate this matter, ensure that your staff is properly trained to handle such situations more appropriately, and consider implementing a clearer policy regarding fitting room access. Further, if theft is an issue, you should invest in properly monitoring controls to mitigate the risk of theft and not adversely impact honest consumers."

"Whoever the two young ladies were working at this store on the afternoon of Saturday, June 12 2021 were extremely unprofessional. I had questions about the rewards program around how my telephone number would be used and one of them muttered to the other something to the effect of “nobody wants your phone number!” She of course thought I didn’t hear her bc her mask was on...but not the case. It was just so unnecessary and again, unprofessional. The other young lady was too busy watching videos on her phone to notice a couple standing in line waiting to be checked out. It was cringe-worthy. The young man who was actually the one checking me out was friendly, helpful and answered all of my questions, no problem. Otherwise, pretty good selection of clothes. Customer service needs improvement - greeting and offering assistance on the floor did not take place."

"If I could give 0 stars, I would. I placed an online order to pick up in-store. The employees at the register did not know how to ring up an online order and had to call a manager. Only 3 of the 8 items I ordered were there and I was NOT told this when I made the purchase online. I found out when the manager came. One of the tops I ordered was dirty and had make up or something red smeared all over it...so that dropped the order down to 2 items. I drove 20 miles to pick up 2 items. Never again."