American Eagle & Aerie Outlet 6800 Oxon Hill Road, Oxon Hill, MD 20745

"This is a nice looking store, however the customer service is horrible. Long lines. Only 1 register open. They ask for a phone number to deceptively sign you up for their store loyalty program. Meanwhile tons of employees standing around just watching the 1 register that’s open."

"If you are not white people, don’t expect any good services. The girls there only greet and say welcome to white women. They even did not look at me nor say a word. I was struggling to find stuffs and they did not offer any help, just ignored me."

"First of all, the store is a mess. There are clothes everywhere & it take forever to sift through everything to find your size. Then, once you finally find the sizes you are looking for, they inform you that all dressing rooms are closed. They advise everyone to purchase everything they want, go down the mall & try the items on in a public restroom, then come return the items they don't want. If they are concerned about COVID, I would think that is a bigger risk than opening their own dressing rooms! I purchased multiple pairs of jeans for my daughter, took her down the mall to try them on, & decided to return all of them. While I took my daughter to another store, I asked my husband to go return the jeans. I gave him the receipt and the card I purchased them with. He went all the way back to AE, waited in a long line, got about 90% through the return & then the clerk wouldn't let him return the items because his ID didn't match my credit card. So, he had to walk all the way through the mall to find me & then I had to go back to AE again to go return the items. I told the manager what a ridiculous policy that was. He insinuated that I was wrong & that would have never happened. I asked him why they wouldn't take the return from my husband then & he had no answer. All this because they wont open their dressing rooms. I will never return to AE again. Horrible service & such a hassle."

"Horrible staff!! Managers stand around doing nothing for 20 mins while we stand in line with one register open and one guy folding gloves. Worst store in the outlet mall. 1/4 employees working 5 days before Christmas lol idiots"

"A nicely laid out store. Clean and neat for the volume of customers in the outlets. Unfortunately the lack of service and concern for the customers made us feel as though we were bothering their day by shopping or asking for sizes. While waiting in line with some others we were redirected twice around their displays by the gentleman in the picture so that we "are lined up properly". Marcus is the same guy that after I started writing the review removed my wife's clothes from the counter and laughing keep checking his ipad."