LOFT Outlet,

6800 Oxon Hill Rd, Oxon Hill, MD 20745, United States

"I love Loft clothes, and generally I love Loft stores, but this one misses the mark specifically because of the employees. I walked in, started looking around and saw no employees. I started shopping, took things to the fitting room, walked past two employees, and they completely ignored me. I shopped for about another half hour before literally having to flag someone down to get them to check me out. The girls working there are so entranced in their own gossipy conversations that they don’t notice, at all, what’s happening in their store. You could probably walk in, pick up thousands of dollars in merchandise, and walk right out without alarming anyone at all."

"The employees who were working when I went to the store on 2/3 were all incredibly rude. No offer of assistance, side eye when I asked about trying on garments, and straight attitude when I asked about discounts at checkout. Not sure what’s going on in this store but the negativity was thick enough to cut with a knife. I love Loft but I won’t be going back to this location."

"Man, these ladies were AMAZING. I had no problem with my rewards, they pulled it up on their end. Kind, helpful, busy with folding and doing their job. I saw them go up to clients that went in the store to see if they needed help as well. Very attentive, great personalities and attitudes etc. I have ZERO complaints, yeah the extra sale part of the store was a bit messy but that is still ok. People coming in and out are bound to pick stuff and not put it back is guaranteed with everyone now and then. Beautiful!"

"No major issues with the general upkeep of the store but while waiting in line, multiple employees simply sat behind the register talking and hanging out with only one register open as the line continued to grow. It also took a tremendously long time to check out as the cashier continued to talk with her coworkers about unrelated items. A poor customer service experience, to be sure."

"Tried to use a Tanger Outlets birthday reward here. The birthday reward email has no exceptions listed except that you have to spend $10.01. When trying to use the reward here, I was told I had to spend a higher amount than $10.01 and also that it didn't count for certain items that within the store. Do not waste your time here."