Star Auto Mall

"Maalik was amazing to work with, we got the paperwork set up, signed, and closed a deal in almost no time at all. The background on the car they provided was incredibly thorough, and the price was amazingly competitive to boot. Highly recommend if you're in the market for a new used car!"

"Star Auto Mall was the best experience I had when I needed a used car. Staff were professional and diligent to my needs on finding the car I needed. Sales Representative Mariano Pichardo gave was very outstanding delivering the best customer service and professionalism towards me deciding on what car I needed."

"Hi I just purchased my 2nd vehicle from star auto mall. I had Xavier as my sales person, Edna took time while I was at work to help me find what I was looking for. Xavier was attentive and right to the point in helping me with my goals, in regards to this purchase pre-owned vehicle. I appreciate his honesty and time! Along with the other gentlemen who helped get my loan and paper work together! Thank you Xavier! For all your help and making this transaction as smooth as possible, I asked about a couple cars and test drive a couple he didn’t hesitate to help bring what I was interested in. Mind you it is winter and was very cold out! Now if I can just get the service department to help that be even better with 5 stars I was told the guy to fix hole in leather seat cancelled and now I hope all things go smooth for mechanic repairs at the service shop! Thanks again love my Ford Explorer so far! Will inform others and consider making another purchase here in the future!"

"Originally, I left a 5 star review when I left the dealership. I purchased my car on Thursday, 8pm and I was very happy. By 11am the next day, I pulled into the dealership with the oil, check engine, and break lights on as well as the tire pressure light. They took it into the service center and did not speak to me or give me an eta- although I asked repeatedly, because I have work- they simply handed me my keys back and told me that there never was any check engine light after clearing it. A few hours later, 8pm that Friday, all the lights were back on. Today, I spent 5 hours at the dealership basically pleading with my dad to get something done while different employees gave us the run around, handing us off. I got the option to exchange the car, and they refused to give me an extended 3 day exchange just in case this was another lemon. This was exactly what we wanted to avoid by going to a dealership we BELIEVED was earnest and reputable. This has been very exhausting, and I do not feel like I was given an ounce of respect as a customer, and had to bring my father in to get anything done. Getting a used car that’s not perfect is understandable, but being lied to my face about the check engine light and then to be given minimum priority because we had already made a purchase was unacceptable. We will not be returning. Out of all the people in that building, the only person who seemed sympathetic and doing anything at all was Mariano. He alone was the only reason we did not lose our sanity in that dealership."

"Bought my car from this dealership, it was such an amazing experience. Money helped us up until we walked out of the lot with the vehicle. He gave me a great deal, all the information needed and got my car detailed. Very pleased with the service provided! Definitely recommend."