Service King Collision Waldorf Old WA Rd (Now Crash Champions)

"Did a great job, and it kept me informed the entire time. Extremely quick service as well. I am pleased and would definitely use them again."

"I just had the WORST (customer service) experience of my life with the "manager" Ronda at Service king (Crash champions) of Waldorf MD in regards to my vehicle. I had explained to her throughout previous conversations my financial hardship with my husband being in the hospital still and being down to 1 income, having to my my mortgage etc. I had also reiterated this on Friday 10/20 when her co-worker had informed me the. vehicle was done and ready to be picked up. I had ALSO advised her of my situation and asked about a payment plan, or any kind of assistance/advice in regards to the deductible. Diane (very kind), had told me to call back Monday and speak with Ronda, which I was prepared to do. I had asked about storage fees (all of this was on speaker phone and my coworker heard the entire situation) in which Diane responded there are none. However, Ronda called me today 10/21 at 4pm when I am at work-and she started the phone call off with "you have not mentioned that coming up with the deductible was going to be a problem and “you never should have had the vehicle repaired in the first place” I am completely flabbergasted after again- having to repeat previous conversations to her-in which she spoke over me with no regard for my situation or what I was even saying. Save yourself the hassle I HIGHLY SUGGEST "COMPLETE AUTO BODY" in Waldorf, MD for any vehicle repair needs !!!!"

"This business does poor work and provides horrible customer service. When I first brought my vehicle in for repair it took twice the number of days to complete the repair than I was originally told. Then when I was given my car back, I arrived home and noticed there was a part missing on my fog light and the panel switch on the inside for the windows was upside down. The service and work performed was so poor the manager waived the portion (deductible) I was to pay so I wouldn't give him a bad review. This was in 2019. Today I took the vehicle back because for the last several years the fender they replaced is becoming unaligned on the right side. They say their work is guaranteed for life, but when I brought it in the manager, Rhonda, gave me a lame excuse and would not repair it. When I asked for corporate's number she told me to look it up and would not give it to me. Once I arrived home I did look up and call corporate and filed a complaint. This place is the worst."

"Public be aware Please do not support Service King now known a Crash Champions in Waldorf MD This auto body shop are scammers and do very poor work. I brought by vehicle to get body work done in November they completed the work in 1 week,they informed me at the time of pick up one of my parts wasn’t available (this wouldn’t affect performance of my vehicle)and they would call me when the part was delivered. The part was delivered in December. I arrived to get the part installed and they this they ordered the incorrect color. At this time they apologize and ordered a new part and would call me when it arrived. Now it’s the end of January and I’m starting to have electrical issues with my car only to find out Service King Installed my light incorrectly and now I have to purchase an auxiliary battery and a regular battery for my car. I called the manager Rhonda Jones several times and left her messages which she ignored. Finally when I got through to her she denied any fault for improper installation and refused to return my money for my batteries. Ironically the correct color came in and the correct technician installed the part correctly. The new technician stated the person who installed prior got fired and wasn’t the proper person to have done that type of work Because they closed out the insurance claim in November I had no recourse. Rhonda was extremely rude and took no accountability for the poor work her staff did working on my car. They rushed my job to get paid and close out their books Please don’t take your vehicle there."

"I had my vehicle at this location for service and we did not get the proper service and professionalism from Service King of Waldorf. See I took the vehicle there for bumper, undercarriage damage, and vehicle not performing properly after vehicle drove over a tractor trailer broken tire tread which flew under my vehicle damaging my undercarriage of my vehicle after damaging the front bumper which caused vibration and traction, vsc, and engine light on Service King of Waldorf did not have my vehicle inspected for damage underneath the vehicle for any additional damages caused by the broken tire tread. We explained that initially to the service writer Diane Bradley and the general manager Rhonda Johnson. We picked up the vehicle and the bumper was fixed , but a hole was still in the undercarriage and the lights I mentioned previously were still on and problem not resolved because the vehicle was not inspected . Rhonda Johnson the general manager came out to the vehicle getting on the ground in her dress slacks and saw the hole and advised we can take it to Toyota around the corner. Actually, this was the reason I brought the vehicle to this collision place to make the proper repairs. Not to go to multiple places. If Rhonda Johnson the general manager was providing proper customer service next step should have been. Yes, we see the issue lets take the vehicle back and do the additional service. Rhonda Johnson did not suggest that, at this point she wanted get our money and move on. Once we started asking additional questions regarding my vehicle. The attitudes of the staff changed. The two staff members Diane Bradley and Rhonda Johnson becoming aggressive in manner telling us to come in the shop pay for the unfinished work and leave the rental. Also, Diane Bradley gave us false information on pictures of the vehicle not being taken and not providing diagnostic information on my vehicle but it was noted on the invoice to the insurance company. I advised her photos have to be taken for insurance company to approve the work. No documentation is provided to the customer or insurance company. They replaced a fog light that did not need replacing. We drove with the fog light on coming home after the accident. They actually called the sheriffs department for me requesting documentation for my vehicle after we paid for the partial services that were rendered. Rhonda Johnson the general manager wanted to deny me entrance to the facility, because a Yelp review was going to placed and still will be about Service King of Waldorf. The general manager stopped me at the front door. It’s not a crime to voice your opinion and advised the company a review was going to be made. No reason the police should have been called for requesting clarification and paperwork, unless the work wasn’t done. Please do not give them your business. It’s also undertones going on at Service King of Waldorf based on my experience. See when you ask for explanation, clarification, and documentation some employee(s) do not know how to answer questions and the employee(s) management gets frustrated . This happens when you are an educated customer and they can’t say or do anything. Rhonda Johnson and Diane Bradley hated that they couldn’t say anything to us that didn’t make sense and we would accept it."