Firestone Complete Auto Care

"First of all the young guy working customer service is rude. I had an appointment at 11 o’clock arrived at 10:45 at 12 o’clock, He still does not have my key to the car so I go back up and give him the key to my car by this time everybody else is coming in and all those people that are coming in after me are getting their cars serviced. Atleast one customer comes in 2 hours after me/ doesn’t come into the store, but some how manages to get one of the technicians to work on her car outside of the bay- a rides off. At 1:15 I go back up to the desk to inquire about when they can get arpunf to my car, he said he would check to see what’s taking them so long to get to my car, he never did. I left a 1:30. Entire Saturday wasted after waiting a week gor this service."

"Charged my husband $300.00 to change his break light bulb. We where told it was hard to change and that's why it cost so much. I took less than 5 minutes. What a rip-off !!! Please shop around. Thinking about it makes me sick to my stomach."

"Terrific customer service!! Excellent Firestone Representative!! I recently had a less than acceptable experience with a different Firestone service center, but I wasn’t ready to give up on the company. As it turns out, my decision was the right one. Brian at the Firestone located at 2565 CRAIN HWY WALDORF, MD is providing the type of personalized care and treatment that used to be the norm. I watched him extend a friendly greeting to each customer as they entered, was able to hear how helpful and respectful he was when speaking with phone customers, and how patient and detailed he was with the associate he was training. Four days ago, I experienced a delay when my vehicle was being serviced. Brian explained the reason for the delay and because I had another vehicle in need of a diagnostic, he asked me to bring it in and he’d give me priority because of the inconvenience. Upon returning, my second vehicle was on the lift in less than 15 minutes of my unscheduled return. I recommend this location, you’ll feel like a valued customer."

"I had a10:30 appointment on yesterday with Firestone Waldorf, I was greeted immediately by Chris, he pulled up my information, went over the service I requested and asked if there were any other concerns I required. After checking my car he wrote my ticket up. In less than 10 minutes Larry, the assigned technician, began servicing it. Even though the phones were ringing and other customers required attention, Chris gave me excellent customer service. Larry performed my alignment perfectly and timely. I was informed of the results of the alignment (it was pretty bad) and courtesy check. Asked if I was putting it on my Firestone account, which I did and said I would return for my next service. I was in and out a little more than an hour. I will return for the professional service I received from Chris and Larry both. Very impressed and satisfied."

"I had a scheduled appointment for 10:00 am on a Thursday. I arrived at 9:55 am for my appointment. I waited over 3 hours for my vehicle, for just an OIL CHANGE. Ridiculous. I will not be returning to this location for any type of vehicle service or refer anyone to this store."