Firestone Complete Auto Care 11500 Georgia Avenue, Silver Spring, MD 20902

"i set a 12pm appointment Saturday for a next day - for one tire - i was 15 minutes early on sunday for my 12 pm appointment but did not leave the shop until 3:41. They were very busy but i feel almost 4 hours to wait for one tire when an appointment was set is a bit much. the work was fine but i felt other people who arrived after me went before me."

"Fantastic experience with Claudia Ortiz. She was patient, attentive and knowledgeable. I purchased 4 new tires, got front and back brakes, front rotors and calipers, and a brake fluid flushed. Good price for all I had done. I had purchased the lifetime alignment in 2019 and it was still active on my account. Very happy with my service and the car drives/breaks great!"

"I brought a mounted tire and wheel in for them to balance. They asked that I leave it for a day. Came back the next day and picked up the tire.I then went home and started to install it on my vehicle. When picking up the tire-the wheel weights started to fall off the rim. So I has to remount the old tire and get the car off the jack.I took the tire back to Firestone first thing on the third day and asked if they could quickly rebalance the tire. They said I would have to wait 90 minutes because they were busy. I then had to leave the tire with them.I came back later that day to pick up the tire. I asked them if they could quickly remount the tire on my car. They again said I would have to wait another 90 minutes because they were busy.I had paid $14 dollars for them to balance the tire. They DID NOT issue a refund.I just took the tire with me.I am busy too. I had 3 meetings I had to move to a different day in Pittsburgh because of this. What horrible service."

"Came in for an urgent, walk-in tire replacement before a long road trip. Didn't realize the tires were unsafe until I needed to be on the road. The staff was super helpful, efficient, and had me on the road in an hour!! Truly life savers- thank you guys!!"