Koons Tysons Chrysler Dodge Jeep Ram Service Center 2050 Chain Bridge Road, Vienna, VA 22182

"Purchased my car about a week ago, I had the pleasure to work with Brandon Gonzales he really helped me a lot when it came to choosing my new car. Very insightful and professional. Highly recommended!"

"Koons Tyson’s is the go to place if you’re looking for a Dodge or Jeep (I’ve only owned a Jeep or Dodge for the last ten years). Recently I purchased a new Hellcat from Jonathan M. This is my second Challenger from Koons. I’m one of those guys who really likes the buying process of a car; meaning I like to look and try but don’t want the process to end by actually buying until I’m 100% ready. In other words, I’m a pain in the butt. That being said Jonathan has been my patient guru for all things Dodge. The dude LOVES Challengers and Chargers and knows them in and out. I took up numerous hours of his day throughout the course of weeks looking for the right vehicle. He was always willing to help me out whether it was his work day or not. If you’re looking for a new Mopar ask for Jonathan. He’ll put in the extra mile for you."

"The service advisors were great when I ordered the radio and had it installed. When calling the parts counter, it seems there was a struggle to wait for my question before explaining the process. The payment counter could use a little refresh on being courteous customers when they call in to ask for a status update on their order (or attempt to look it up as opposed to telling customers we need to speak to our service advisor who is on vacation). I still give five stars as I understand this to be a leadership issue and not an employee issue. Overall I was happy with our service."

"This Jeep Dealership and service department treated me so kind and took great care of my Jeep. When I left, I was very satisfied that I was safe driving my Jeep long distances. She's a 2015 with 105k miles and needed a tune up and tires(ouch). Immediately, right when I started the engine I could hear the difference, and when I started driving, I could feel the difference. It was a nice feeling to know we did the right thing for my Jeep's endurance heading into winter. Victor and his team are respectful and knowledgeable. I really appreciate the clean and comfortable environment of the Koons Dealership as well. Thank you for your professionalism and cleanliness. Sincerely. ~Dianne Clark"

"To Whom It May Concern, I’m writing to share my recent experience with Victor and his team at your dealership. As a local business owner, I understand the pivotal role that exceptional customer service plays in any operation, and I must commend your team for their outstanding performance. My recent service on my Jeep was handled with remarkable efficiency and attention to detail. The flexibility to pick up my vehicle at my convenience, extended hours, and the commitment to customer satisfaction were truly impressive. Moreover, when it came to diagnosing and addressing the issue with my vehicle, Victor’s expertise was evident, and the repair process was seamless. I’d like to emphasize Victor’s personal approach to customer service. He views the customer feedback survey as his personal report card, reflecting his unwavering dedication to excellence. This speaks volumes about the dealership’s commitment to providing top-notch service. For anyone considering your services in the future, you can be confident that they will receive the same level of exceptional care and professionalism. In conclusion, I’m delighted to report that my experience with Victor and his team exceeded my expectations. They’ve set a high standard for customer service, and I would highly recommend your dealership to anyone in need of automotive services. Your leadership should be proud of the team you have in place. Sincerely, James"