Advance Auto Parts 2407 Freeport Road, Pittsburgh, PA 15238

"Purchased a battery and had it installed. No issues. The staff was professional and the whole process took only 30 minutes."

"My wifes battery was showing symptoms of being bad, and after finding the receipt I was at month 37 of the 36 month free replacement. I contacted advance auto and they told me it was at the discretion of the store if they would replace it or not. I tested the battery after the car was sitting for an hour and it was showing 12.2v on my meter with no loads. I had my wife take the car to this advance to see if they would replace it because her electric power steering was causing issues and the car was going into battery saver mode the second it was turned off. Whoever helped her checked the battery by starting the car to test the alternator, which checked out good, then immediately shut the car off and tested the battery which also tested "good" (they told her the battery voltage was 12.4v). When she mentioned that a battery at 12.4v isn't a fully charged battery they told her she was wrong, and anything over 12v indicates that the battery is good and told her she needs to take her car to the mechanic. I immediately called the store and talked to another representative and they stated to me "it's a 12v battery..." I was shocked that two people at this store don't know that a 12v battery fully charged should be between 12.6-12.8v. After going back and forth with the representative they asked if I wanted the battery replaced. I said no and hung up. I would never let these people touch my car. I replaced the battery with one purchased not at advance, and have had no issues with the power steering nor the battery saving mode coming on. The old battery was bad, I would have understood if they denied the replacement because I was a month out of warranty, but I'm not ok with the employees stating false information. I apologize if they were unknowingly saying this because I can see how a 12v battery being 12.2v (or this case 12.4v) sounds like it is ok, but if that's the case then the store manager needs to properly train his/her employees."

"I had my car battery suddenly die in my car yesterday (no warning leading up to that) and jumped it to get it to this Advance Auto. The tech was very helpful and efficient at quickly installing my new battery. The tech also offered me anti corrosion pads for my battery that will make battery change in the future less of an issue. Tech was very friendly and showed great care for my car."

"This store is alright..its usually neat, clean & well stocked. Most of the employees are friendly but definitely not all of them which negatively effects the atmosphere. They have a fairy decent inventory of parts in stock for many makes, models & for a wide range of years. The rewards program is actually great. If you shop using the benefits of the program, especially when combined with the coupons available, you really can save a considerable amount of money. ☺"