Firestone Complete Auto Care 500 Chauvet Drive, Pittsburgh, PA 15275

"They fixed my tire when nobody else would even look at it! I will be returning in the spring to get 4 new tires. Fantastic service on a day I needed a win. Thanks, Big Chuck!"

"My technician Bill went above and beyond to assist me in getting my vehicle back on the road safely. He was highly knowledgeable about what was wrong and provided superb service. Kevin was friendly and knew how to properly advise the technician what was wrong with my vehicle."

"Please do not make the mistake I did; AVOID AT ALL COSTS. I am still dealing with issues resulting from this Firestone back in May 2023. I had my car towed here after it would not accelerate. After they had my car for about a week, I went to pick it up and paid almost 3k. I BROKE DOWN ON THE WAY HOME, AND IT NEEDED TO BE TOWED RIGHT BACK. At first, the store manager stated my car must have been in such bad shape that it broke down again, but then he later admitted that one of his mechanics made a mistake when fixing the car. I was put in a seriously dangerous situation. The store manager, Derek, admitted that they do not test drive their cars, except for around the parking lot. The best part was that when we went to pick up the car, all of my dashboard lights were still on. Derek and his team couldn't figure out how to get them off, and we had to leave the car there AGAIN. Additionally, they told me my battery tested bad and charged me for a new one. When I received my service breakdown with my tests, it said the battery was good. I confronted Derek about this and he was unwilling to reverse the charge, but when I went to get my car for the second time, the service manager did. I did end up getting a few hundred dollars off of the whole service after much back and forth with Derek. My car is still stalling about once a month, but I have no trust in this place so I won't go back there to get it checked out. I called corporate about this whole experience, but they never followed up. I would not describe this provider as trustworthy, kind, helpful, or knowledgeable. 0/10."

"After a bad expirence with the moon Firestone I've avoided these places like the plague. I blew out a tire and the tow truck took me here. They were able to replace both tires for a decent price almost right away everyone was friendly and the service was great."

"Came to this location to have my vehicle inspected, as soon as I pulled my vehicle into the parking lot and walking inside I was immediately told by the manager- Kevin that they were going to fail my car no matter what due to an aftermarket exhaust sound that the inspector- Chris heard when I pulled into the parking lot. Everything on my car is brand new and stock besides an aftermarket exhaust which does not fail STATE inspection. On top of this my vehicle is emissions exempt because it has barely been driven over the last few years. They did not want to work and do their jobs so they are making up their own laws not going by the book. This vehicle has been inspected at the dealership with the same exhaust many times before with no issue but at this Firestone location it is illegal. The only reason I was even there is because I have had a Firestone credit card for years and have not made any purchases with it recently so I received a letter saying if I didn’t make a purchase they would close my account. Otherwise I have many other cheaper options for inspection that will not make any issue about my vehicles exhaust. Terrible customer service and experience from both Kevin and Chris. Highly recommended staying away from this location."