Monro Auto Service and Tire Centers

"The team at this Monroe location is fantastic. They always honor the appt time, offer me repair options based on the (free) diagnostic, and I feel the pricing is very fair and work is completed with safety and high standards in mind. This is definitely my go-to auto / tire shop!"

"Josh helped me, and he worked with me to get my car road ready within my price range. I needed tires, an oil change, and my brakes more than likely. Always bringing me up to speed on what they were doing with my car and what they could see. Explaining everything for me to understand easily."

"Today I visited this place for my vehicle state and emission inspections. The guy there checked in my car and gave estimate for brake pads, brake rotors and all 4 tiers (around 1700$) to replace in order to pass the inspection. Since I was not prepared to spend 1.7K bucks immediately hence asked to give me some time to check the deals and my budget as well. He got mad on me as I did not buy the stuff from him. He asked me to pay full amount of 85$ and I paid without doing emission check even. but i felt bad the bad he talked to me, and he was so rude with me that he left the emission wire untied in my cat on the driver side floor and arguing with me that it was like that only. I generally don't write review but that big guy there was so rude and unprofessional so i decided to write this review so that other my friend should be aware of him before going to this store. Generally, no body charge for the stickers if inspection fails but he was so unhappy with me that he charged full amount as I did not buy tire and other stuff from him. I would never go back to this place and will not advice others my friends to go there. I should have given no star for his behavior. Pathetic people there!"

"The shop manager Allen is a really good man. Honest, direct, and knowledgeable. Very rarely do you go into some of these shops and NOT feel you're being taken for a ride. These guys told me the problems with my vehicle, their recommendations, and let me decide how I wanted to move forward without any unnecessary pressure. They've earned my returning business."

"People be aware, those people are scammers, they just have this location to scam the people and steal their money, they even don't know how to install break pads, changing breaks is basic and simple work!! My cousin took her car to charge break pads, when she got there they told her she has to change the rotors too which I'm sure the car doesn't need rotors, anyway they ordered the parts, waste 5 hours of her time, after long waiting and she doesn't has any mechanical experience, they told her the company sent wrong breaks hardware with pads and you could order those break hardware from Toyota dealer!!! Guess what!! They put the break pads with out breaks hardware (clips) !!!! After they charged her and took her money, she left their business and drove her car, she Uber to feed her kid, they took her money , they put her life, her kid, her passengers in danger because the break pads are missing important parts, after couple days she called me and explained what happened and she can't drive her car because she's hearing noise coming from the breaks and they are not holding well, I checked the brakes and I found out there are no brakes clips, I went back to their location, I talked to them about the mistake which they made, they said we asked her to bring the breaks hardware and we'll install it for free!! it makes no sense, the parts from you, she didn't bring her own parts from other businesses, which could lead to her responsibility!! And how dare you install breaks with missing parts and put your customers lives in danger and you might kill them, and why she has to order parts and pay for it to fix your mistakes!!! I asked to talk to the manager and his assistant said he isn't here and he will be here after two days!! Ok put the old parts and take your parts and give her the money back, he said I can't do that and you have to deal with head corporation, ok fix the car because you got paid, he said bring the hardware!! I called the police and I got the police report, I took the car to someone who I know, we got the breaks hardware from AutoZone and starting to fix those people mistakes, guess what, we found the break pads which they installed are damaged , and ruined the edges of the rotors, also ruined the calipers pistons rubber, so we had to buy new break pads and install them and coast more money and waste the time! She's ready to file complaint and take these people to the court."