Inspire Counseling & Support Center - Leominster

"This Group doesn't care about their patients at all. They informed every Medicare patient without notice that they were dropping them. They did not provide a list of potential providers and literally abandoned their patients. Beware"

"I have a problem with inspired bc they wouldn’t let me return to individual counseling bc I did not complete the initial recommendation: to complete a php. However I was never informed of this qualifying clause and so I made the decision to leave the php before graduating which was the right decision for me. I was then informed for the first time that I would have to complete another php or iop in order to be eligible for individual counseling again. I was upset because if I had known this I probably would have just stuck it out through the php. Instead I wasted 3 weeks where I could have been working and supporting myself to absolutely no avail. I don’t necessarily have a problem with the policy, however, it should have been explicitly told to me when the php was recommended. It was careless and cost me time, money, as well as a therapist (which I have spent years searching for and finally felt comfortable with). I’m no longer a patient at inspired and my experience made me feel extremely powerless. Obviously needing a php, I was going through a very difficult time and to be denied individual counseling was a huge blow. Again the policy is fine but they need to be much better about communicating things like this as I had absolutely no idea and I lost an extremely important resource for me."

"If I could give zero I would. I started therapy here about a month ago with a woman named Brittany. She was so sweet and genuine. After the 1st appointment I was switched to an administrative staff named Katina. She is the rudest, unprofessional, dismissive person in that building. She wasn't a good fit so I requested to see someone else. Needless to say she refused and told me that it wasn't my right to be switched, even after I politely discussed my concerns with her. I asked to have her retract the consents I signed she also refused and said "I will not do that, you don't have the right to tell me to do that." I then requested to speak to someone in HR about my rights being violated and she told me that I "don't have that option." I asked why I couldn't be switched to another provider and she told me "You don't make those decisions, I do, and I said no." I was in tears and she told me if I skipped out on an appointment with her I would be discontinued from inspire counseling for not showing up. This facility makes me sick. I spoke to the proper people and hopefully it'll be addressed the way it should be. DO NOT WASTE YOUR TIME HERE."

"ellen my daughters therapist was amazing!!! unfortunately she quit cause inspire cant get out of there own way. They dropped my kids appointments multiple times with little to no warning. ive been paying for almost a full year to date sep 6th 2023 and i paid with cash a few times and the rest with my fsa . not 1 single penny was credited to my deductible and billing keeps saying its not my money despite me paying for it every single week. i wouldnt have my worst enemy. all they want is your money and they dont care about anything else"

"Inspire Counseling has been so easy to work with. I refer a lot of my clients to Inspire due to their wonderful services and the referral process is very easy. Many therapists are booking out a few months and most clients cannot wait for services. Inspire counseling has been able to get my clients into their program in a timely manner! Thank you Inspire!"