Burton Burlington Headquarters Flagship Store

"Brought my old Burton Cruzer and bindings in after the bindings had been damaged. The staff were welcoming, friendly, and helped me find a replacement part for the bindings. Never once felt pressured to purchase new equipment (though I expected it might be necessary). Very satisfied with the costumer service. I’ll be sticking with Burton in the future!"

"I’ve been learning to snowboard and renting gear. I finally decided to take the leap and purchase a board so I would have something consistent to learn on. Found myself in Burlington and was stoked to visit the store. Left with a full setup thoughtfully selected by Kevin. Had some issues with my new boots the next day and Phil took care of me. As a new (and nervous) rider purchasing my first board/boots, my positive experience at the store meant so much. Burton lifer right here! Thank you Phil!"

"Decided I would give Burton snowboards a try this year. Was referred to this store specifically, and I was not disappointed. I knew for the most part what I wanted walking in, and staff did a great job answering any questions I had and didn’t try and steer me away or towards anything else. If burtons products compare to their customer service in store they have a new customer for life!"

"Never leave reviews but this was a horrible experience. Was really looking forward to checking this store out and talking gear, looking to purchase a new full set up and kit but walked out without buying anything after walking around for 30 minutes. Walked into the store that had 5 or 6 employees talking around the sales desk. No greeting or welcome in, walked around a bit checking out bibs and boards, still no greeting or anyone asking if I needed any help. 2 female employees were in the women’s section trying on clothes talking about their discount and buying jackets for this winter. Pulled out 3 or 4 boards and compared them, still nobody asked if I had any questions. I’ve managed a skate/wakeboard shop for over 10 years and I could never imagine any of my team treating customers this way. I get it if this place was busy but there were only 2 other customers in the shop. I was really excited about coming here we drove 2 hours out of our way just for this shop and it was a horrible representation of Burton, been riding their boards, boots and kits for years and this honestly made me not want to support them at all. I understand it’s not a representation of the brand if this were just an authorized dealer but I would expect top tier service at THE flagship store. Been in the board sport industry on the retail side and a snowboard instructor in Aspen for 10+ years and this was the worst customer service I’ve ever experienced. This is the first review I’ve ever left a business."

"The store is beauty and encountering one of the 100 shop dogs is a treat. Aside from that, the intimate Burton factory tour is fantastic. Our guide was super knowledgeable and we met staff members who are clearly committed to the advancement of their product and the sport. I left with a much greater appreciation of Burton and Burton products. And a brand new jacket and bib."